Steve Gibbs
LIKE A SORE THUMB
That's how bad customer service stands out
by Service Dealer Editor, Steve Gibbs

In this industry, the vast majority of dealers know the integral value of great customer service - which is why when someone gets it so wrong, it stands out a mile.

 

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NEWS
AGRIFAC TO TAKE OVER HARDI'S BUSINESS
From March 1st

Both brands will continue to work as separate entities under the EXEL Industries Group of whom they are owned by, to 'develop plans for future demands in plant protection'.

 

 

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Agrifac will take over the business of Hardi UK
GARDEN TRADER SEES EXCELLENT RE-SUBSCRIPTIONS
& new dealers are signing up daily

The owner of Garden Trader, the website that puts independent dealers in front of prospective customers at the point of purchase, has expressed delight at the site's take-up this year.

 

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Garden Trader
RT MACHINERY GAIN LIVING WAGE ACCREDITATION
Dealer felt it was 'right thing to do'

This week's WEB ONLY story is RT Machinery have committed to pay all their staff the real Living Wage - a rate independently calculated and based on what people actually need to live.

 

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Living Wage
NEW HEAD OF MACHINERY IMPORTS AT T H WHITE
Tim Lane leaves the company

Bill Johnston has assumed the role of head of Machinery Imports from 1st February, taking full responsibility of the management of the division.

 

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Bill Johnston
ISEKI UK EXPANDING DEALER NETWORK
Offering higher power

The message coming out of Iseki UK is that they are looking to expand their dealer network this year, with the right companies in the right parts of the country.

 

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Iseki UK product and marketing manager Richard Tyrrell md David Withers
NEW HOLLAND NAME THEIR DEALERS OF THE YEAR
Celebrating excellence in performance and service quality

The 2018 awards included main categories as well as new product-line categories that reflect the further expansion in the company's product lineup.

 

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Large tractor and harvester dealer of the year were Ravenhill of Elgin. L-R: Graham Anderson, Gordon Morrison, Stephen Hay, Stewart Davidson, James Hutton and John Wills
TRACTOR SALES DOWN IN JANUARY
10% on same month last year

At 630 machines the number is in line with the figure from January 2017, say the AEA.

 

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Tractor registrations were down in January 2019 on the same month last year
LEIGH BOWERS JOINS HENTON & CHATTELL
As product specialist

Formerly of Allett Mowers, Leigh Bowers will be supporting dealers with Billy Goat’s range of products and providing professional users with demos of machinery from the company's range of brands.

 

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Leigh Bowers
E.P BARRUS CONTINUES EXPANSION
With new wearhouse

Company has taken on an extra 11,000 sq ft of warehousing next to its main distribution facilities in Bicester.

 

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E.P Barrus has expanded its wearhouse capacity
JOHN DEERE DEVELOP ELECTRIC CABLE POWERED TRACTOR
Part of company's ongoing R&D work

The GridCON research project and tractor are part of the company’s continued efforts in the electrification of agricultural machinery.

 

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John Deere GridCON tractor
JOBS
 
STIGA Ltd
STIGA LTD
Area Sales Manager

Are you passionate, self-motivated and experienced in the Garden Machinery industry? If so, come and join the STIGA team.

 

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Chandlers (Farm Equipment) Limited
CHANDLERS (FARM EQUIPMENT) LIMITED
Grounds care, compact tractor, horticultural sales person - Shefford

We have a vacancy for an experienced Grounds Care, Compact Tractor and Horticultural Sales Person, based at our Shefford depot, near Bedford, where we have a new Country Store and Grounds Care Machinery Showroom.

 

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Hamilton Brothers
HAMILTON BROTHERS
Parts Sales Assistant

An exciting opportunity exists in the Bishopton Depot for a Parts Sales Assistant who enjoys multi-tasking and working as part of a team.

 

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Hamilton Brothers
HAMILTON BROTHERS
Groundcare Workshop Service Adviser

An exciting opportunity exists in the Bishopton Depot for a Groundcare Service Adviser who can provide efficient admin and service support in a busy workshop office environment.

 

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Advertise your jobs on Service Dealer Weekly Update
ADVERTISE YOUR JOBS HERE
Amazing success rates!

Advertise your recruitment needs on Serivce Dealer Weekly Update and reach our targeted audience of recipients every week.

Contact Nikki Harrison for details - 01491 837117

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Sponsored Product Announcements
 
Battery and Robotic products present new opportunities for service revenue
MAINTAINING YOUR SERVICE REVENUE IN AN EVER CHANGING INDUSTRY
With Husqvarna

Battery and Robotic products present new opportunities for service revenue.

 

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Cobra HS23 spreader
HENTON SPREADS THE MESSAGE
With four new products

Whether it is fertilizers granules, grass seed or salt, Cobra has a range of four new walk-behind products that will take all the effort out of spreading and ensure accuracy of delivery and minimising expensive loss.

 

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Events
LATEST SHOWS & EXHIBITIONS
Sponsored by STIHL GB

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PARTNERS
 
Aspen
 
BAGMA
 
Catalyst Computer Systems
 
EGO
 
Evopos
 
GardenCare
 
Garden Trader
 
Grizzly Tools
 
Handy Distribution
 
Henton & Chattell
 
Honda
 
Husqvarna
 
Ibcos
 
Kramp
 
Rochford Garden Machinery
 
Stens
 
STIHL GB
 
uni-power
 
TurfPro
CURRENT ISSUE
 
January / February 2019
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