As we approach the start of the cutting season workshop workload can be at its busiest. Conventional petrol products provide a well-known channel for service revenue, however Battery and Robotic products can lead dealers to be left concerned about future service revenue potential.

Battery and Robotic products present new opportunities for service revenue. Generally servicing is less strenuous meaning less lifting and moving of heavy items, machines can be serviced on an oil free work bench at an ergonomic working height. The introduction of computers for diagnostic and software updates introduces a contemporary method of servicing that can be more appealing when attracting new members of workshop staff.

Husqvarna provides dealers with a number of tools that support the service revenue potential of battery and robotic products. Enabling Authorised Husqvarna Dealers to add value to the service that is offered to the customer, the tools also allow improvements in workshop productivity and efficiency.

The Husqvarna Common Service Tool (Battery Series) and Husqvarna AutoCheck (Husqvarna Automower®) are computer based tools that enables routine product functionality and sensor tests, fault diagnosis as well as product software updates on Husqvarna Battery Series machines and batteries and Husqvarna Automower® robotic mowers. It also allows access to machine operating history and enables service notes to be recorded or future reference.

What is included in Battery Series and Husqvarna Automower® servicing?

• Cleaning
• Electronic diagnostics
• Safety function tests
• Product function tests
• Software updates
• Replace wearing components
• Sharpening cutting equipment

All of this can be done more efficiently when comparing against conventional machines thus reducing that servicing bottle neck that can often occur. The service time per machine is often less, which can increase the workshop output per day along with revenue per day.

Husqvarna Automower® robotic mowers are also available with an extended warranty totalling 3 years. For this to be activated the machine must be installed and serviced annually by an Authorised Husqvarna dealer, this drives periodic service revenue as well as profitable revenue from product installation.

To support Husqvarna Automower® growth and the service potential this brings, Husqvarna has introduced a new Automower® workbench. This has been specially developed for the servicing of all models within the range and designed to improve service efficiency. The workbench is supplied with switch box and charging noses and the work surface has inbuilt wiring loops enabling electronic tests to be carried out without the need for the models charging station. The workbench also has a moveable support arm for a laptop computer as well as drawers and tool storage for all relevant tools.

To maintain the high quality customer experience, Husqvarna Welcome Packs are supplied with each Husqvarna Automower®. The pack contents includes a service book, detailing the checks carried out during service whilst recording a detailed service history. The book also highlights the importance of servicing and also acts as a point of contact between the customer and dealer.

To maximise the instore experience for customers and to make your service offer more visible, Husqvarna provide a service menu. The board is designed to be located on a wall in a prominent position and lists the work covered for each product type, the menu as well as including conventional product types such as chainsaws and Riders also includes Battery Series and Automower®.

To ensure the highest level of service throughout the Husqvarna Dealer network, Husqvarna offer annual service training to all dealers, focusing on Battery Series and Automower®.

For more information on both ranges, please contact your local Area Business Manager.

www.husqvarna.com/uk