Firstly today, a couple of congratulations are in order on a pair of well-earned retirement announcements.

We feature stories today of Bob Crawford who is stepping back from the dealership that he founded some 35 years ago - and also of our dear friend Chris Biddle who (this time!) is retiring from producing his podcast that he began back in lockdown.

All the best wishes to both from all us here at Service Dealer, for a long, happy and stress-free retirement.

Of course, for industry legends like Bob and Chris to have enjoyed such long and successful careers in this sector, there are a multitude of traits that they will have had to master. Words like adaptability, integrity and expertise spring immediately to mind. But there's another that surely everyone who is reading this today will recognise as essential. And that's resilience. Which, coincidentally, has just been announced as the theme for December's Service Dealer Conference (I know right, smooth!).

It's always an exciting time for us here at Service Dealer when we can begin to share with you all, the work that has been going on behind-the-scenes to prepare for our Conference. Work that begins pretty much immediately after the chairs are put away at the previous event. As ever, the organising team listens to what our dealer delegates want from your conference and a full programme of expert speakers and seminar sessions are put together off of the back of that.

This year's topic feels particularly timely and on-point for this season. As Service Dealer owner Duncan Murray-Clarke says today, "We felt that 'resilience' sums up what is needed right now in a world of challenge and above all, uncertainty. Our program of events is designed to help physically, mentally and strategically."

Duncan is right when he talks about uncertainty pervading the network. It's an idea that has been repeated to us many times, from all different quarters, so far this year. So when we're in the midst of season like this, resilience isn’t just a buzzword – it becomes an absolute necessity.

The dealer network is, of course, renowned for its ability to dig in, adapt and keep moving forward. However, we can all do with some help and advice when times are particularly tough. Our conference will assert that resilience is a skill that can be honed, improved and nurtured. Our expert speakers and the specially curated seminar sessions will offer advice, tips and encouragement that can be taken back to the dealership and put into practice.

Resilience is about more than simply surviving tough times, though. Doing some reading around the concept in a business context, experts seem to say that it means being prepared for this uncertainty, making smart decisions under pressure, and finding ways to adapt, innovate and even thrive when the odds are stacked against you.

The past few years have seen disruption hit the network in waves. Brexit, Covid, supply chain issues - all have required the utmost resilience from dealers. Also we have seen huge disruption in routes to market, in the technology that dealers supply and in the changing of weather patterns. 

It seems fair to say that a business best placed to cope with these myriad of assaults, will be one that has built resilience into all that they do. Their systems and processes require preparation, as do, crucially, their teams. Hopefully a trip to the Service Dealer Conference this December 4th, will aid you in your quest to do just that.

Also, I would argue that a fundamental element of resilience is in a sense of community. Of coming together to share knowledge, experience and expertise with friends and peers. Which is an opportunity that the Conference affords in bucketloads!

See you there!

Work is continuing apace behind the scenes to make this year's Service Dealer Conference and Awards one to remember!

Today, organisers are delighted to confirm that the theme for this year's edition is Resilience. Subtitled Tactics to thrive in turbulent times, resilience for dealerships isn't luck - it's a skill that can be honed, improved and nurtured. The conference this year will offer a specifically curated programme for our dealer delegates, that will impart expert knowledge on this most timely of topics.

Service Dealer owner, Duncan Murray-Clarke, explained. "We felt that 'resilience' sums up what is needed right now in a world of challenge and above all, uncertainty. Our program of events is designed to help physically, mentally and strategically."

Each year, the Service Dealer team takes on board feedback from past events to shape the day around the needs of its delegates - and this year is no different. It’s this careful consideration that has helped position the Service Dealer Conference as the leading event in the sector, drawing dealership owners, managers, and key decision-makers who are keen to stay ahead of the curve and drive business success.

Join us on December 4th 2025 at the Crown Plaza Hotel Stratford-Upon-Avon, to hear from expert speakers, to learn from tailored breakout sessions, and to network with your industry peers for invaluable sharing of knowledge and expertise.

Keep an eye on this Weekly Update and our social channels for further updates on what the event has in store.

Interested in sponsorship or delegate tickets? Register your interest here.

The organisers of the Service Dealer Conference have announced that this year's keynote address will be delivered by internationally award-winning comedian and highly regarded corporate keynote speaker, Stuart Goldsmith.

Service Dealer owner, Duncan Murray-Clarke, said, "The conference will be kicked off by Stuart. An acclaimed comedian, he will give us a fascinating insight into how important resilience is to function as a comedian."

Stuart specialises in tackling important, serious and often overwhelming subjects such as resilience and the climate crisis, via the fresh, engaging and accessible medium of comedy. 
 
His TV credits include performing stand up on BBC institution Live at the Apollo and also on Conan, hosted by comedy icon Conan O'Brien.

Stuart created the hugely popular keynote: What Comedians Can Teach You About Resilience which he has delivered to organisations all over the UK and Europe to clients including: LEGO, eBay, Deloitte, HG Capital, Aviva, PwC, UKTV and the Office for National Statistics. 

His 2023 solo stand up show all about the climate crisis, entitled Spoilers, won the prestigious Best Show 2023 at Leicester Comedy Festival and was one of the best-reviewed shows at the Edinburgh Fringe Festival. The Times praised Stuart's "intelligent, well-crafted act" whilst The List said: "he's especially, piercingly funny on the hypocrisies we all indulge in." 
 
Stuart is also a talented interviewer and host of the internationally renowned Comedian’s Comedian podcast. He has interviewed many of the comedy world’s household names, including James Acaster, Jimmy Carr, Sarah Millican and Sindhu Vee. The podcast has had over 25 million downloads to date.

Service Dealer's Conference & Awards will take place once again at the Crowne Plaza, Stratford-Upon-Avon, on Thursday December 4th 2025.

Chris Biddle, the founder of Service Dealer writes:

“Last December I announced a pause in my Inside Agri-Turf podcast as Trish and I were about to move from our home of 30 years in Salisbury to Southbourne on the Dorset coast. My intention was to re-start production after a couple of months

However, with the move successfully completed, I have decided to put Inside Agri-Turf ‘to bed’ permanently after an exhilarating and satisfying five years producing more than 130 episodes for the land-based engineering community.

It brings to an end my direct involvement with this wonderful industry. More than 60 years that have been, always challenging, never dull, constantly evolving, endlessly fascinating - with a cast of the most talented and innovative folk you will find in any industry. 

It all started for me in 1962 as a demonstrator for Ford Tractors, and progressed through management for an ag and grass machinery dealership. Then a change of gear, founding Service Dealer and TurfPro magazines in 1988, before passing the baton to Duncan Murray-Clarke who has taken the publication and events to new heights, supported by the ever-present editor Steve Gibbs, who joined me in 2001 fresh out of uni - with a degree in film studies!

I've been extremely fortunate to have enjoyed excellent relationships with the industry bodies. BAGMA where I was President-elect ‘back in the day’ (but couldn’t take up the post because my dealership had just acquired another company); with the AEA to whom I extend heartiest congratulations on its remarkable 150th Anniversary this year, and as a Fellow of IAgrE, for whom I produced its house journal, Landwards, for 12 years.

There are so many memories, experiences, highs and lows, all underpinned by enduring friendships. Hardly any of it was planned. Careers in this industry evolve. Doors are constantly opening as technology drives new opportunities. 
But now is the time to totally switch off. 

Today, my ‘local’ is Sobo Beach, just 100 yards from our new home, a laid-back bar and eatery on Southbourne beach, recently voted one of the best in the UK.

And guess what?  One of the first dealer profiles I wrote for Service Dealer in the 1980s featured Christchurch Power Tools. I was back in that very same showroom recently, buying a ride-on. Not a grass cutter, but a mobility scooter to help with my pesky spinal issues. The premises is now occupied by a specialist in these aids – whilst Christchurch Garden Machinery, opened by Chad Hayes of Longham Mowers, occupies a smart showroom on the same site.

So, what goes round  . . .  Many thanks to everyone who listened to, guested or collaborated with my Inside Agri-Turf podcast - and best wishes to everyone involved in an industry which has dominated my life for so many years.

Judging by the pictures and stories in the media, online, and across social media of smiling, enthusiastic young people who have ‘got the message’ about the opportunities offered in land-based engineering, the industry is well equipped to meet the challenges of the future”

Ciao 

Chris

All the episodes of Inside Agri-Turf will be live until the end of July this year.

Crawfords Group have announced the retirement of its founder and chairman, Bob Crawford.

Bob Crawford

Originally known as R W Crawford Agricultural Machinery Ltd., the dealership was founded by Bob in October 1980, initially focused on the buying and selling of used farm machinery in Essex. Over the years, the business has grown into Crawfords Group - a multi-branch business specialising in the sales, servicing, and parts support of machinery and 4×4 vehicles across the South and South East of England.

Wes Crawford, managing director, said, "On behalf of the Crawford family and the entire Crawfords team, we would like to express our heartfelt thanks to my father for his years of dedication, vision, and support. Bob’s leadership has shaped the culture of the business from day one - grounded in passion, trust, family and respect. With a strong customer focus, and a genuine passion for the land-based sectors that we serve. His mentorship has left a lasting legacy that will continue to guide the business for years to come."

Bob added, “What started as a small venture from a yard in Essex has grown into something I’m incredibly proud of. Crawfords has always been more than just a business to me - it’s been a family, a team, and a way of life. I’m grateful to everyone who’s been part of the journey, past and present, from loyal customers and suppliers to the dedicated team who continue to drive the business forward. It’s now time for me to step back, knowing the company is in safe hands with a bright future.”

Bob plans to have his last day within the business on Friday 11th July.

GroundsFest 2025 has announced what they are describing as one of their "boldest and most exhilarating attractions yet" - lawn mower racing and the inaugural GroundsFest Cup.

Taking place across both days of the event, this professionally run spectacle will feature specially modified racing mowers, stripped of their blades but supercharged with "adrenaline, skill, and competitive spirit." It is promised that elite riders will be battling it out on a custom-built track in front of a live crowd.

Organised by the West Midlands Lawn Mower Racing Association, some of the UK’s most experienced lawn mower racers will be competing for glory and the honour of becoming the first ever winner of The GroundsFest Cup.

In a a statement the show's organisers said, "GroundsFest visitors will get to see a range of lawn mower brands in action, used and pushed to their limits by the pros. It’s a unique chance to witness these machines in a whole new light - not just as tools of the trade, but as vehicles of pure entertainment."

GroundsFest takes place on the 9th and 10th September at Stoneleigh Park, Warwickshire.

Turney Groundcare, Bicester, recently hosted a Jacobsen Electrification Show & Mow event at Kirtlington Golf Course, Oxfordshire, for their greenkeeper customers to learn more about the manufacturer's new electric product range and drive it for themselves.

Turney Group’s expanded sales territory extends to the South and West of their existing area of responsibility, encompassing many more golf courses, which they say further strengthens their long-established partnership with Ransomes Jacobsen. 

The day started with an opportunity for the delegates and Turney sales team to catch up over a bacon sandwich, compare experiences of the current woefully low-rainfall conditions, and consider what they would like to gain from the day. Much of the initial feedback made clear that customers are considering the benefits of battery machines and may not have had the chance to see them for themselves yet. 

Jacobsen’s product trainer Rob Hayward led a presentation on the history and varied portfolio of the Textron business, Jacobsen’s parent company, followed by greater detail on individual machines. The lineup of demonstration machines included the Eclipse 360 Elite, SLF1 Elite, Aurora Elite, and the Cushman Hauler Pro X Elite.

Steve Lloyd, course manager at The Worcestershire Golf Club, remarked that it was helpful to have somebody at the event who could offer in-depth knowledge of the machines and the research that goes into the development process.

Cobra Garden is set to launch its most advanced range of petrol lawnmowers to date, engineered to handle the long, thick, and often damp grass typical of the UK. 

The VX mower range, featuring Cobra’s latest DG500 (131cc, 2.4kW) and DG650 (149cc, 2.8kW) petrol engines, brings together high-performance cutting technology with innovative deck design to ensure superior mowing results. The VX range sets a new benchmark for efficiency, durability, and user-friendly operation.

Next-Generation VorteX Airflow Technology

One of the standout innovations in the VX range is the newly engineered deck design, incorporating a volute-shaped VorteX airflow system. This technology maximizes grass collection efficiency, ensuring clippings are powerfully lifted and packed into the grass bag, even in damp and dense conditions. By enhancing airflow within the cutting chamber, the VX range prevents clogging and promotes a clean, uniform finish with every cut.

The VX range offers five different models, each designed to cater to specific mowing needs:

• M40CVX (16" / 40cm Push Mower) - Compact and lightweight, ideal for smaller lawns.
• M40SPCVX (16" / 40cm Self-Propelled Mower) - A step up for effortless mowing on uneven ground.
• M46CVX (18" / 46cm Push Mower) - Versatile mid-size option with powerful cutting performance.
• M46SPCVX (18" / 46cm Self-Propelled Mower) - A balance of size, power, and user convenience.
• M51SPCVX (20" / 51cm Self-Propelled Mower) - The largest in the range, designed for expansive lawns and professional users.

Peter Chaloner, Managing Director of Cobra Garden, highlights the significance of the VX range:

“We know that UK gardeners deal with some of the toughest grass conditions in Europe. The VX range has been meticulously designed to tackle these challenges head-on. With our new VorteX airflow deck and high-torque DG500 and DG650 engines, these mowers deliver outstanding performance, even in damp and dense grass. Whether for homeowners or professionals, the VX range offers the reliability and cutting efficiency that our customers expect.”

Innovation That Delivers on Performance

With the VX range, Cobra Garden continues to push boundaries in garden machinery innovation, providing powerful, efficient, and durable solutions for modern mowing challenges. Whether you need a lightweight push mower for small gardens or a heavy-duty self-propelled machine for large lawns, the VX range ensures every user gets the best mowing experience possible.

For more information on Cobra visit: www.cobragarden.co.uk or to become a Cobra dealer, please contact Andy Marvin on: 07771 581 296 or call our sales team: 0115 986 6646 today.

Our 2020 Summer research showed that on average, each Garden Trader dealer will be sent 114 new customers (or people with a buying intention walking through your door) per year.  This works out at 83p for each new customer. A subscription rate designed to be all inclusive delivering unrivalled online results.  

This site was purpose-built just for skilled servicing ground care dealers by the team that bring you Service Dealer Magazine. It is easy and quick to register and costs just £96 + VAT per year for a full listing.  As this dealer site is designed to promote the UK dealer network, all revenues in 2022 will continue to be reinvested into promoting the site online and so supporting the dealer network.

Join the country’s only independent specialist website, created by the team that bring you Service Dealer. Join our subscribed Garden Trader dealers now by clicking on “Register Dealership” and let's fight back against the zero value retailers.

Map of dealerships registered with Garden Trader

FIND OUT MORE