EDITOR'S BLOG
BETWEEN A ROCK AND A HARDWARE PLACE
Dealers left in confusion by government guidelines
by Service Dealer Editor, Steve Gibbs
 
Steve Gibbs

With dealers unsure whether they should or are allowed to be open this week, Service Dealer gathered together key industry figures to discuss the current situation and what it means for our readers.

 


Another extraordinary week. The pace at which life and business as we know it has changed is remarkable.

 

Dealers from all around the country, who specialise in all machinery areas (agriculture, commercial groundcare and domestic garden machinery), have been forced to make some incredibly difficult decisions. Most likely the most difficult business decisions of their lives.

 

Fundamentally, do they remain open and if they do, in what capacity? Is it OK to shut the showroom and continue with the workshop? Or to make deliveries? These are the questions which dealers have been wrestling with this week.

 

This decision has been made all the more difficult by the official guidelines issued by government being, shall we say, open to interpretation.

 

Firstly, what must be said, where there is no doubt, is in the safe working practices which must be adhered to which we have all heard so much about these past weeks. Plus of course, those jobs which can be carried out from home (accounts, admin, HR etc), having to be being carried out from home.

 

Where the lack of clarity comes for dealers is when you pose the question, are dealers and their technician staff classed as essential key workers and is their retail business one of those on the government's list of retailers exempt from closure ?

 

In order to attempt to gain a sense of what the industry's thoughts are on questions such as these, Service Dealer organised a conference Zoom call on Wednesday morning this week (March 25th), which included many of our commercial partners (manufacturers, suppliers, business support services) as well as representatives of industry trade bodies.

 

Editor Steve Gibbs taking notes during Service Dealer's think tank, Zoom meeting this week

 

Our intention was to chat through what had been developing this week with the government advice and, as best as we could, see if we could reach some sort of consensus of advice which we could pass on to you, our dealer readers.

 

As you might expect, the advice to agricultural machinery dealers is probably the clearest. The link between the work carried out in this sector and the preservation of the food production chain is unarguable.

 

In fact late last night, "Agricultural supplies shops" was added as a new entry to the government list.

 

You can read what AEA Chief Executive, Ruth Bailey had to tell us on this issue, here. And the thoughts which came out of the group discussion here.

 

What is more confusing and less clear however, is that for dealers whose business is concerned with the sale and service of commercial grasscare or domestic garden machinery, are these businesses exempt from closing?

 

As I'm sure our readers are very much aware, a term which was used in the government guidelines this week as a retail business exempt from closure, was 'hardware' store - which was subsequently extended last night to also include "equipment, plant and tool hire". Out of all the business descriptions used in the guidelines, this would be the one which, if an individual dealer so desired, could presumably be applied to themselves.

 

You can read the thoughts which arose from our group discussion regarding groundscare dealers here and domestic garden machinery dealers here.

 

From what Service Dealer can gather from dealers across the country this week, through conversations, social media and online channels, many dealers of groundscare and domestic machinery have indeed closed their showroom doors. Some have kept their workshops going, others have felt that wasn't right for them and closed entirely.

 

Due to measures such as these dealers will of course be concerned about their staff. Keith Christian, director of BAGMA, offered advice on this subject during our conference call, which you can read here

 

There won't of course be a one-size fits all solution to this. All the while there is this ambiguity from a governmental level, decisions will continue to be made by individual dealers as to what is right for them.

 

Service Dealer shall be running these group industry discussion sessions on a regular, ongoing basis - always with the intention of keeping our readers up-to-date with the current thinking.

 

Also today, to offer our readers some extra assistance in these confusing times, Service Dealer magazine's SME Digest editor, Adam Bernstein, is kicking off a series of Business Support articles in each edition of this Weekly Update.

 

In today's one, Adam is offering some further advice for employers dealing with employees at this time. He looks at health & safety; sick pay; sending workers home; layings off; and what to do with staff about to join.

 

In the coming weeks Adam will be offering tips and advice on all manor of subjects which should hopefully help small business mitigate these unprecedented times.

 

As ever, we'd appreciate hearing your thoughts and opinions - so please do feel free to leave comments under any article.

 

Stay safe.

NEWS
SERVICE DEALER CONVENES INDUSTRY THINK TANK
To offer dealers advice
 
Service Dealer's think tank session with industry leaders on Zoom this Wednesday

Service Dealer this week convened the first of an ongoing series of informal industry think tank sessions, conducted remotely via Zoom, featuring senior representatives of industry trade bodies, manufacturers, suppliers and business support services.

 


Service Dealer this week convened the first of an ongoing series of informal industry think tank sessions, conducted remotely via Zoom, featuring senior representatives of industry trade bodies, manufacturers, suppliers and business support services.

 

Service Dealer's think tank session with industry leaders on Zoom this Wednesday

 

The intention of the sessions is to talk through what the current thinking and mood is amongst the industry and to consider what the latest governmental guidelines and advice mean for dealers across the country.

 

Wednesday's session was attended by senior representatives of trade bodies the AEA and BAGMA, as well as key people from the following companies:

  • Briggs & Stratton
  • Catalyst Computer Systems
  • FGM Claymore
  • Hayter / Toro
  • Ibcos
  • Iseki
  • Kramp
  • Kress
  • Kubota
  • Price Turfcare
  • Stiga
  • STIHL

Chaired by Service Dealer owner, Duncan Murray-Clarke, the first session which took place on Wednesday morning (March 25th), took the framework of considering what the advice issued by government this week meant for dealers and their technician staff of agricultural machinery, commercial groundscare machinery and domestic garden machinery.

 

Duncan said after the session, "We are in the independent position that we can link the manufacturers and service providers together at this challenging time. We consider these Zoom meetings, which we shall be running weekly for the foreseeable future, as a most valuable exercise. With them we hope to be able to offer a little more clarity for our dealer readers during what is a most stressful and confusing time.

 

"We were most grateful to be joined by some very senior and respected members of our industry this week, all of whom 'left their weapons at the door' so to speak and were most open with their advice and help.

 

"The intention by all, was to discuss through what individual company's measures had been in reaction to this outbreak, as well as to talk about their understanding of what the official rules meant for their dealers.

 

"I would like to thank everyone who took the time this week to contribute. We look forward to holding our next meeting this coming Wednesday and if there are any particular questions or comments from dealers please do use the comment box below."

 

You can read what the AEA's advice from the meeting was here and BAGMA's advice here.

 

You can find summations of advice from the session given for agricultural machinery dealers here, for commercial groundscare dealers here and for domestic garden machinery dealers here.

BAGMA OFFERS FURLOUGHING ADVICE
Important for dealers to know
 
BAGMA

As part of the Service Dealer conference call with industry representatives this week, BAGMA offered advice to dealers regarding the furloughing of staff.

 


As part of the Service Dealer conference call with industry representatives this week, BAGMA offered advice to dealers regarding the furloughing of staff.

 

Director of BAGMA, Keith Christian, told us, "It is really important for companies to know that they can furlough people, meaning to lay them off – and then apply to the government to have 80% of their salary paid up to a maximum per month of £2.500.


"When under furlough an employee remains employed by the company but is not allowed to do any work and they have to be at home under the current guidance. When things return to ‘normal’ the employee can be bought back into their job if it is still available and go back on full pay.


The government’s 80% payment is in place for three months and can be backdated to March 1st.

"It could be very important to help companies survive for the next three months to be able to furlough people while there is no work for them but bring them back into work at a later date and the individual will still get 80% of their salary from the government plus they will maintain their employment benefits and rights.”

A similar package was announced last night for the self-employed, but they will be able to get the 80% and carry on working if they are allowed to by the current guidance. In the self employed case it will be a lump sum payment for three months paid in June. It is important to not mix up self-employed and those employed under the PAYE scheme.

 

Keith Christian also went on to explain that BAGMA had dealers starting to contact them last week about what constitutes a key worker – and whether they could still send their children to school?


Keith said, “We concluded that agricultural technicians, those people involved in the food production process, would be considered to be key workers. The only advice we could give on that, was for those who thought they were key people, to contact their local school and talk to the schools themselves to see if their children could go in. The recommendation is to keep children at home if possible though.”


Keith continued, “Since last Friday we’ve been inundated with dealer inquiries, mostly agricultural dealers, wanting to know if they could stay open? They wanted to know if they were considered to be a critical or essential businesses. And it’s an interpretation of what guidance exists. You can interpret the government information given, in the way that you want to suit yourself.


“Our interpretation is certainly that the support element that the agricultural machinery dealer offers to the farmer is part of the food processing and production chain. So, we are saying that the dealers must make that decision for themselves, but we believe they are a critical or essential business in that respect.


“We are of course telling all dealers they must abide by what the government is telling them in terms of their duty of care for their employees. If people can work from home, they must work from home – that’s not a choice.


“Many businesses we have talked to are distancing their customers from their staff, by not allowing them into the business - delivering equipment to the gate and such like.


“I have to say, dealers I’ve talked to are using a lot of common sense during this crisis."

AEA OFFERS GUIDELINE ADVICE
Listen to official government rulings
 
AEA

Speaking with Service Dealer this week, Ruth Bailey CEO of the AEA, told us how they had been in consultation with government regarding key workers and essential businesses.

 


Ruth Bailey, director general and CEO of the AEA told Service Dealer on Wednesday this week as part of our conference call, that in consultation with government, the messaging regarding key workers and essential businesses was to follow the up to date government guidance and that the onus was on the companies themselves to make the judgement.

 

However, in further consultation and in trying to understand the guidance when it came to key workers, she said she advised companies to ask themselves whether without your part, without you doing your job, there would be a disruption, a breakdown, a hinderance or a barrier to the food supply chain staying connected, staying constant and staying moving.

 

“If you can’t get a technician on site, if you can’t supply parts, if you can’t get a new machine in time to customer for the harvest and there is a break in the food production supply chain, then it could be strongly argued that the food supply chain breaks down and your business could be part of the critical supply chain," said Ruth.

 

It is, however, made clear that a company or member has to make their own decision and the AEA advises anyone to look to the official guidance from government - the latest of which, which was published late last night, has added "Argicultural supplies shops" to the list of retail closure exemptions.

 

She stressed that at the moment there is no complete lockdown. The government advice says if you are unable to do your job from home, you are still able to go to work.

 

She added that the AEA have written to government to clarify that if a full lockdown does come into place, whether the equipment and parts supply chain for agriculture is a critical part of the food supply chain and can keep moving? She confirmed she is still awaiting a response.

 

“None of this," Ruth said, "negates of course the working two metres apart rule. Plus services like accounts, admin and HR, must work from home."

NEWS
AGRICULTURAL MACHINERY DEALER ADVICE
From the Service Dealer think tank
 
Advice for agricultural machinery dealers

The consensus which emerged from our discussion with industry representatives this week, which probably offered the most clear cut guidance is in respect of those involved in food production and the industries that supports farmers and the production of food.

 


Of the sectors covered by Service Dealer, the consensus which emerged from our discussion with industry representatives on Wednesday this week, which probably offered the most clear cut guidance is in respect of those involved in food production and the industries that supports farmers and the production of food.

 

Once again, the Government advice (via DEFRA) is that it is the onus on individual companies and organisations to determine whether their staff should be regarded as key workers.

 

If the job entails supporting the production of food (or a loss in the food production chain) by (a) supplying machinery and equipment when required for food production; (b) supplying and delivering spare parts and other items essential for the safe and efficient operation of machinery equipment used in food production and (c) providing the service and technology support need for tractors and machinery used in food production – then it is likely that those companies and personnel would be regarded as key workers.

 

Currently this is non-specific government guidance. There are no ‘one-size fits all’ regulations and inevitably more questions than answers. The rules do not appear to be based on the size of the company or the degree of impact on business. The rules are based on an individual’s role in the food production chain.

 

In terms of the latest guidelines regarding which retail outlets are exempt from closure, which were issued late last night, "Agricultural supplies shops" were added to the list.

 

Again, the social distancing rules apply to work within a dealer’s premises and on customers land, most of whom will want contact to be kept at the absolute minimum. Advances in recent years have meant many dealers have access to remote diagnostic equipment which obviously minimises time and on-farm activity, but as the timely production of food becomes ever more vital it will require the provision service and repair from dealers and manufacturers.

 

The term ‘food production’ has a wide scope and is open to interpretation. Obviously, cultivation, planting, feeding, plant protection, harvesting and transport are fairly clear-cut. As is the livestock, dairy and dairying sector. Vegetable and fruit production similarly.


However, farmers have increasing turned to alternative crops in recent years. There are over 700 vineyards in the UK, growing ‘medicinal’ crops is on the increase, nursery plants, agro-forestry and so on are all part of farming scene. There will be grey-areas, but for now dealers should use their best judgement to decide on ‘their rules’.

COMMERCIAL GROUNDSCARE MACHINERY DEALER ADVICE
From the Service Dealer think tank
 
Advice for commercial groundscare dealers

Advice for groundscare dealers, off the back of Service Dealer's conference call with industry body and manufacturer representatives on Wednesday this week, can be summed up as it's open to your interpretation whether you choose to open your stores.

 


Advice for groundscare dealers, off the back of Service Dealer's conference call with industry body and manufacturer representatives on Wednesday this week, can be summed up as it's open to your interpretation whether you choose to open your stores.

With this governmental definition of 'hardware' stores being part of the exemption from retail closures, it seems the onus is on the business to run as it feels it should whilst obeying the government guidelines for working.

However, unlike with agricultural machinery workshops where there's a direct link with keeping farm equipment running to keeping the food supply chain working, there is considerably less of an argument to say that commercial groundscare machinery sales and maintenance is essential.

Of course, valid arguments can be made amongst ourselves, regarding how important it is to have well maintained sports facilities for when they reopen and public green spaces for exercise and mental health well-being - but to describe those as essential, would be difficult to justify in this crisis.

Also in terms of groundscare machinery dealership workshops continuing (with showrooms closed), currently the official advice is 'if you can't do your job from home you can go into work to do it'. Therefore at the moment that would seem OK to continue - as long as safe, social distancing can be maintained between staff and customers.

However, if we progress to the next stage of a full-on, Italian-style lockdown, groundcare machinery mechanics would not be classified as key workers and this couldn't be justified to continue.

What it is important to remain aware of, as well as primarily the health and safety of staff and customers, is the reputational aspect of your company. What came out of Service Dealer's conference call, is that it would be unwise for dealers to be looking for loopholes to allow them to remain open.

Nobody wants to come out of the other side of this with a damaged reputation.

DOMESTIC GARDENING MACHINERY DEALER ADVICE
From the Service Dealer think tank
 
Advice for domestic garden machinery dealers

Advice for domestic outdoor powered machinery dealers, which came out of Service Dealer's conference call is it's currently open to your interpretation whether you choose to open your stores.

 


Advice for domestic outdoor powered machinery dealers, which came out of Service Dealer's conference call with industry body and manufacturer representatives on Wednesday this week, would be very similar to what was advised to commercial groundscare machinery dealers - it's currently open to your interpretation whether you choose to open your stores.

The "hardware" stores definition of exemption from retail store closures could it was felt, be used to claim justification for remaining open for those who wanted to. With no direct mention of garden machinery outlets in the UK government's published guidelines, the onus is on the business to run as it feels it should whilst obeying safety procedures for working.

It should be pointed out though, that the Republic Of Ireland's government has in fact specifically mentioned hardware retail stores which provide tools for gardening as essential retail outlets.

However, similar to groundscare machinery dealers, the argument for UK domestic machinery dealerships being an "essential" business would seem difficult to plead. Whilst there is no doubt that maintaining a garden is incredibly important for many customers' mental health and physical fitness, having longer than ideal grass for some months is not actually that important in the current climate.

It was conceded though, that these past couple of weeks had seen increased demand from the public for certain gardening tools. Dealers with an online offering, limiting face-to-face contact with customers, had seen increased sales.

Also in terms of domestic machinery dealership workshops continuing to operate, but with the front doors of the showrooms shut, currently the official governmental advice is 'if you can't do your job from home you can go into work to do it'. Therefore at the moment that would seem OK to continue if an individual business owner desired to do so - as long as safe, social distancing can be maintained between staff and customers.

However, if we progress into an increased full-on, Italian-style lockdown, domestic machinery mechanics would not be classified as key workers and this couldn't be justified to continue.

Whilst health and safety of staff and customers should be every dealer's number one priority right now, what should also not be forgotten is any potential damage to a business' reputation which could stick, once we come out the other side of this situation. The consensus which came out of Service Dealer's conference call, was any garden machinery dealers looking for loopholes to allow them to remain open should think carefully about any potential consequences. 

 

Staying up to date with the current government advice is vital.

STIHL ANNOUNCE TEMPORARY WAREHOUSE CLOSURE
Move to tackle Covid-19 spread
 
STIHL GB's Camberley HQ

Company says any orders placed after 4pm on Monday 23 March will unfortunately not be processed.

 


STIHL GB announced on Tuesday (March 24th 2020) a temporary closure of its warehouse, as part of moves to tackle the spread of coronavirus.

 

STIHL GB's Camberley HQ

 

All orders placed before 4pm on Monday 23 March will be processed and shipped to dealers. Unfortunately, said the company, any orders placed after this time will not be processed.

 

All field-based staff and those who work from STIHL’s Camberley head office, including customer support, are now working from home, and are contactable via phone or email.

 

An official statement from the manufacturer said dealers can continue to contact sales support, returns, IT system support and the technical helpline on the normal telephone numbers.

 

STIHL GB mdr Robin Lennie said, “STIHL GB has been closely monitoring the COVID-19 situation and has been adopting the guidance of the UK government, Public Health England and the STIHL Group. The health and safety of our teams must come first and the decision to close the warehouse is based on the challenges it presents, in terms of social distancing.

 

“We have been working with many of our dealers for decades and we are confident that we will continue to grow and strengthen our long-standing partnerships, once we have navigated the current crisis.”

SALTEX PLANNING FOR NOVEMBER SHOW
Organisers hopeful exhibition can go ahead as scheduled
 
IOG SALTEX

The organisers of November's exhibition have issued a statement stating that planning for SALTEX 2020 continues to be in full swing.

 


The organisers of this year's SALTEX exhibition, due to take place at the Birmingham NEC from November 4-5, have issued a statement stating that planning for the show continues to be in full swing.

 

 

Geoff Webb, CEO of the Institute Of Groundsmanship who run the show, said, "After recent consultation with our strategic partners we are hopeful that the situation we face today will have passed and that SALTEX will take place on 4 and 5 November. We understand though that this is an evolving situation. Recent exhibitions at the NEC that were scheduled to take place this March and April have already promoted the fact that they have rescheduled for October and November this year. This provides us with added confidence to continue preparations for SALTEX 2020.


"SALTEX has faced many challenges in its 74-year history and everyone associated with the exhibition - organisers, exhibitors, visitors - the groundscare industry, has always shown resilience. It is this strength and unity that defines this fantastic industry.


"We are ever mindful of the government advice and guidance. We live in hope that after this period of darkness, SALTEX and the groundscare industry will be a shining light as we plan for a brighter future and return to better days ahead.


"SALTEX 2020 will be a great opportunity for the industry to come together, to re-unite and to look ahead to the future. It is our hope that we can all gather as one and that SALTEX’s 75th anniversary will be the most vibrant and celebrated event in its long history.!


Geoff continued, "In the meantime, we have already taken the necessary measures to ensure that our team can continue the work required to deliver SALTEX this November, while at the same time planning for every eventuality.


"Of course, it is necessary to adapt to the uncertainty we are all experiencing, as government advice can change at any time. We are committed to keeping you up to date every step of the way.


"Please take care of yourselves and loved ones and remember to offer extra support to those most vulnerable. Try and maintain a positive outlook and we look forward to brighter days ahead – because they will come."

CEREALS POSTPONED UNTIL 2021
But vows to go online for this year
 
Cereals

Organisers say they are determined to do their utmost to support the industry, so will be taking the event online on 10-11 June 2020 instead.

 


Cereals, the technical event for the arable industry, which was due to take place 10-11 June 2020 at Chrishall Grange, Duxford, Cambridgeshire, has this week been cancelled for this year due to the Covid-19 outbreak.

 

 

Organisers say they have rearranged the show for 10-11 June 2021. A statement posted on their website said of the postponement, "We are extremely disappointed because our exhibitors, host farmer and team members have done a great deal in terms of the preplanning of Cereals."

 

However, for this year, organisers have announced that they have decided to take the show online. 

 

The statement contined, "We are still determined to do our utmost to support the industry, so will be taking the event online on 10-11 June 2020 instead. We will endeavour to deliver working demonstration videos, seminar sessions and expert advice so that visitors and exhibitors can get as much as possible from the event and gain CPD points as normal. We will also do our best to help facilitate information exchange between exhibitors and visitors in a digital environment. We hope that you will support us in this new initiative.

 

"We are certainly looking forward to brighter days. In the meantime, check in frequently with friends and family, enjoy the better weather, and stay safe.

 

"Thank you for your patience and ongoing support."

UPDATED EVENTS LIST
Further cancellations confirmed
 
Show cancellations

Following on from last week's lists of cancelled events for our sector, some more shows have confirmed they won't now be taking place in 2020.


Following on from last week's list, some more events due to take place, relevant to our sector, have taken the decision to cancel due to the outbreak.

 

 

For at least the next few months, events relevant to the land-based machinery sector are off across the board.

 

Taking the Events page from Service Dealer magazine as a guide, every event listed between now and end of June has now sadly been forced to cancel.

 

Once we get into July, most shows are yet to make a decision, presumably seeing how circumstances pan out over the next couple of months. So far, the only events listed on Service Dealer magazine's Events page in July to announce cancellations are the Royal Norfolk Show and the Great Yorkshire Show.

 

So for now, below is an updated list of the events, from now until end of June and their most up-to-date status we could establish. 

 

MARCH 2020

 

27-13/4 Ideal Home Exhibition, Olympia, London
www.idealhomeshow.co.uk - CANCELLED


21-22 West of England Game Fair, Bath & West Showground
www.westofenglandgamefair.co.uk - CANCELLED


28 Springtime Live, Great Yorkshire Showground
https://springtimelive.co.uk - CANCELLED

 

APRIL 2020

 

9 CountryTastic, Three Counties Showground, Malvern
www.countrytastic.co.uk - CANCELLED


23-26 Harrogate Spring Flower Show
www.flowershow.org.uk/spring-show-2020 - CANCELLED


28-30 The Commercial Vehicle Show, Birmingham NEC
www.cvshow.comCANCELLED

 

MAY 2020

 

3 North Somerset Show
www.nsas.org.uk  - CANCELLED


9-10 Nottinghamshire County Show
www.nottinghamshirecountyshow.com - CANCELLED


13-16 Balmoral Show, Belfast
www.balmoralshow.co.ukPOSTPONED UNTIL 19-22 Aug 2020


16-17 Smallholding & Countryside Festival, Royal Welsh Showground
https://rwas.wales/smallholding-and-countryside-festival - CANCELLED


19-23 Chelsea Flower Show
www.rhs.org.uk/shows-events - CANCELLED


20-21 Grassland & Muck, Ragley Estate
www.grasslandevent.co.uk/ - CANCELLED


21-23 Devon County Show
http://devoncountyshow.co.ukPOSTPONED UNTIL 28-30 Aug 2020


23-24 Herts County Show
www.hertsshow.com - CANCELLED

 

25 Surrey County Show
www.surreycountyshow.co.uk/surrey-county-show - CANCELLED


27-28 Staffordshire County Show
www.staffscountyshowground.co.uk/staffordshire-county-show- CANCELLED

 

27-28 Suffolk County Show
http://suffolkshow.co.uk/ - CANCELLED


29-31 Gardening Scotland, Royal Highland Centre, Edinburgh
www.gardeningscotland.comCANCELLED


31 Rutland Show
www.rutlandcountyshow.com - CANCELLED

 

JUNE 2020

 

4-6 Royal Cornwall Show
www.royalcornwallshow.orgPOSTPONED UNTIL 10-12 Sept 2020


11-13 South of England Show
www.seas.org.uk/south-of-england-show - CANCELLED


10-11 Cereals 2020, Duxford
www.cerealsevent.co.uk - CANCELLED


12-14 Three Counties Show, Malvern
www.royalthreecounties.co.uk - CANCELLED


16-17 Cheshire County Show
www.cheshirecountyshow.org.uk - CANCELLED


18-21 BBC Gardeners' World Live - Birmingham NEC
www.bbcgardenersworldlive.com - CANCELLED


18-21 Royal Highland Show, Edinburgh
www.royalhighlandshow.org - CANCELLED


24-25 Lincolnshire Show
https://lincolnshireshow.co.uk/ - CANCELLED


28 Derbyshire County Show
www.derbyshirecountyshow.org.uk - CANCELLED

STILL CHANCES TO WIN!
Let's think about something fun?!
 
Readers can still win a trip to GIE+EXPO in October

With all that's going on, let's take a breath and think about something a lot more fun for a moment - readers still have chances to win two great prizes with Service Dealer!

 


With all that's going on, let's take a breath and think about something a lot more fun for a moment - readers still have chances to win two great prizes with Service Dealer!

 

Firstly, our competition with the Outdoor Power Equipment Institute (OPEI) for one lucky reader plus their guest, to win the chance to visit GIE+EXPO, the international landscape, outdoor living, and equipment show in Louisville, USA, in October 2020, is still very much on.

 

 

Just this week in fact, Kris Kiser, President of OPEI, issued a letter to the GIE+EXPO family saying, "While we continue to take prudent measures to ensure the safety and well-being of our OPEI family by working remotely and rotating through the office, and practicing social distancing, our plans for the association and GIE+EXPO are moving forward. GIE+EXPO is still currently scheduled to take place this October 21-23 in Louisville, KY, our home for the last 38 years."

 

Kris continued, "The tradeshow is a massive undertaking, and overall, the 2020 show looks strong. Forty new exhibitors have signed on, and we have several new opportunities for attendees this year, including expanded in-tree arborist training in Freedom Hall, hands-on drone sessions, and a UTV test track.

 

"GIE+EXPO is a family reunion for the industry, and this year, we’ll need that reconnection and reinvigoration of our businesses more than ever. The country will restart and we’ll be ready to get together again to talk about how to do business going forward. Together, we’ll face the challenges and opportunities head on. Until then, be well and stay safe."

 

Having a trip to Louisville to look forward to come October, could be the real boost we all need right now! So, click here to enter and it could be you and a guest heading to Kentucky later this year.

 

As well as this, TAP, the owners of Service Dealer are still offering £200 to one lucky dealer picked at random who completes their quick online Ag Tractor Survey.

 

 

The survey will take you through a series of questions about yourself, your dealership, and the tractor market.

 

It is of course free to take part in the survey and that incentive of £200 to one respondent picked at random, would be a much welcome end to what has been quite a week! Enter here.

 

Good luck with both!

JOBS
EMAK GROUP
Northern England & Scotland
 
Emak Group

Emak Group one of the leading players at world level, offering innovative solutions for gardening, agriculture, forestry and industry are looking for a new Sales Territory Manager.

 


 

We are one of the leading players at world level, offering innovative solutions for gardening, agriculture, forestry and industry.


We manufacture and distribute machines, components and accessories of high technological value, designed to render the activity of our customers easier and more efficient.


With a wide range of products spread across three business areas, Outdoor Power Equipment manufacturing and distributing machines for gardening, forestry applications and agriculture. High Pressure Water Jetting, specialising in pumps for agriculture and industry, high pressure washers and urban cleaning; Components and Accessories, developing products for all sectors mentioned above, from brushcutter heads to sensors and computers (for precision farming).


The Sales Territory Manager will be responsible for:

  • Managing dealer performance to ensure maximum business potential is realised
  • Developing annual sales budgets and monthly sales forecasts
  • Protecting established business and proactively seeking new sales
  • Building long term relationships with dealers and end line customers
  • Maintaining the highest levels of customer satisfaction
  • Carrying out high quality product demonstrations and presentations to customers
  • Keeping up to date with competitor activities and ranges
  • Working as part of the Sales Team to contribute to the planning of the business and ongoing dealer strategy development
  • Will need to live in a convenient location inside the territory

Experience of sales into the Hire Centre markets would be advantageous.


Please forward your cover letter and CV’s to Neil Turner using the following email address:


nturner@emak.co.uk

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Advertise your jobs on Service Dealer Weekly Update

Advertise your recruitment needs on Serivce Dealer Weekly Update and reach our targeted audience of recipients every week.

Contact Nikki Harrison for details - 01491 837117


Sponsored Product Announcements
KRESS MISSION KR112
With integrated OAS technology
 
Kress Robotik

New range of robot mowers for the UK from Kress - and today we focus on the innovative OAS technology.

 


Kress believes robotic mowers should do more than relieve users of the burden of pushing a mower each week. The Mission range has been designed from ground up, featuring innovative technologies that will set the industry agenda for the coming years.

 


The ultrasonic Obstacle Avoidance System, which is years ahead of the competition, comes as an integrated feature in the Kress Mission KR112 robot mower, for gardens up to 1500 square metres. Not only does the OAS avoid collisions, it tells the robot how to navigate complex paths such as through a group of trees in the lawn.


As we as the OAS, the mowers feature NTIVA intelligent navigation technology, getting the job done faster and more efficiently, with less wear and a regenerative brake system for longer run time. Other features include side trim and side charge, an ap to control the mower remotely, multi-Zone programming and rain sensor.

 

The Mission range has just launched in the UK and Ireland in time for Spring 2020. Only available at selected professional dealers.

 

Contact:

 

Tony Macer
Kress National Sales Manager UK
Mobile: 07535 146211
E-mail: tony.macer@positecgroup.com

REACHING PEOPLE FOR 26p PER DAY
Targeted Digital Searches

 

Garden Trader continues to show high numbers of targeted traffic and is designed to specifically identify and catch customers when they are researching a product online and helping them locate their local dealer.  Last year we delivered over 1.2m dealer search impressions on the site and over 24,000 individual dealer page views. Because of the site promotional criteria, we know the majority are actively looking to make a purchase (product or service).  All subscribed dealers can easily check their listing's analytics just by logging in to see for themselves just how Garden Trader is helping their business. If you do wish to re-subscribe or indeed register it is easy and takes just a few minutes. 


Garden Trader is helping send quality leads to specialist garden machinery dealers in the UK.  It has been designed to  promote our dealer industry to consumers who are specifically searching for garden machinery products and services.

 

It is easy and quick to register and costs just £96 + VAT per year to be listed and all revenues in 2020 will be reinvested into promoting the site online.

 

Garden Trader

 

Join the country’s only independent specialist website, created by the team that bring you Service Dealer. Join our subscribed Garden Trader dealers now by clicking on “Register Dealership” and let's fight back against the zero value retailers.

 

Map of dealerships registered with Garden Trader

 

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Catalyst Computer Systems
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Evopos
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Garden Trader
 
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Hayter
 
Hayter
Henton & Chattell
 
Henton & Chattell
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Husqvarna
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Ibcos
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Kress Robotik
 
Kress Robotik
Stiga
 
Stiga
STIHL GB
 
STIHL GB
uni-power
 
uni-power
TurfPro
 
TurfPro
CURRENT ISSUE
March / April 2020
 
Service Dealer March / April 2020
PRODUCED BY THE AD PLAIN
 
BUSINESS SUPPORT
EMPLOYEE ADVICE FOR EMPLOYERS
What to do with staff?
by Adam Bernstein, Service Dealer's SME Digest Editor
 
SME Digest Special Feature

Every week, Service Dealer's SME Digest editor, Adam Bernstein will be providing our dealer readers with a Business Support article, designed to offer help and guidance for small business owners during these testing times.

 

In this week's WEB ONLY story Adam considers an issue vexing employers at the moment - what to do with staff? He speaks to Arwen Makin, a senior solicitor at esphr, about the law and the options open to employers.