Due to continued growth an opportunity has arisen for an experienced Field Service Engineer to join the World’s leading supplier of Turf technology to the golf and turf care industry.

Bernhard’s brand reputation is firmly built on its commitment to product training and support and a customer focused approach is pivotal to this role. You will be required to attend Golf Courses and Sports Grounds all over the UK to service, commission and repair our products.

As this role is field based you would need to be comfortable with driving a company van and staying away from home on a regular basis, occasional travel outside the UK may also be necessary.

You will also be expected to support R&D in designing and improving existing product and subsystems as part of Bernhard’s commitment to continuous improvement.

Summary of main responsibilities

Travel to current and prospective customer locations in the UK, and global as required.

On site installation and commissioning of products.

On site visits for problem solving to maintain and repair our products.

Provide remote support on technical issues for global customers from first contact to resolution.

Fault diagnosis for electrical and mechanical issues.

Root cause analysis of problems.

Systematically log calls and outcomes.

Report issues and trends encountered in the field into the R&D process.

Support R&D in designing and improving existing product and subsystems as part of continuous improvement.

To carry out other tasks and duties within the factory as required from time to time.

To always represent and act in the interests of the company.

Key Requirements

• Ideally qualified in machinery engineering or equivalent experience to a high standard.
• Experience in using Bernhard grinding machinery
• Industry experience would be beneficial.
• A systematic approach to fault finding and the ability to use a multi-meter to diagnose electrical faults
• Good PC skills are essential, and you will be expected to work with existing CRM and document management tools to be able to systematically log calls and outcomes
• Strong written and verbal communication skills.
• Ability to manage time effectively, prioritise and oversee multiple projects.

Whilst the role will involve travel within the UK and occasional global travel, our manufacturing and customer care facility is based Haverhill, near Cambridge, so you will be expected to work with the office team at this location when not in the field.

Closing date: 28th February 2022

To apply for the position or find out more, please email a covering letter and résumé to recruitment@bernhard.co.uk

About the Company

Bernhard is a Queens Award winning manufacturer of maintenance equipment to the golf and turf industry worldwide, helping customers achieve world class playing surfaces. Recognised as the leading supplier of Turf technology, the Company has a global presence within its niche markets and a heritage dating back over 150 years.