Honda enjoys a worldwide reputation as a designer of modern, energy-efficient, high-performance cars and motorcycles as well as being a leader in the field of industrial motors and power products, such as outboard engines and lawnmowers.
As one of 6 European Branches, here at Honda Motor Europe Logistics UK we are responsible for the storage and distribution of after-market parts and accessories across all product groups, Car, Motorcycle and Power equipment.
Located within Honda Motor Europe Logistics’ Swindon office you will be working within a small Parts Contact Centre Team who are responsible for providing customer support to all of Honda’s Franchised Dealers within the UK.
We are looking for a technically minded individual with a passion for customer service excellence, who will effectively manage and respond to all queries from Honda’s UK Dealer network in a timely and efficient manner, ensuring conclusion is reached within targeted SLA’s.
Excellent communication skills and the ability to manage multiple priorities are a must.
Required Skills, Experience and Attributes
- Educated to GCSE Level (Mathematics and English minimum requirement)
- NVQ Level 2 in Motor Mechanics (can be qualified by experience).
- Knowledge of Auto/Motorcycle or Power Product parts operations within a franchised Dealership would be an advantage.
- High degree of computer literacy in MS Office.
- Experience of handling multiple contacts using Customer Support Software.
- Outstanding organisational and administrative skills with good attention to detail.
- Experience of delivering pre-prepared training material, both on-line and face to face.
- Ability to use own initiative as well working effectively within a team environment.
- You need to possess a full clean UK Driving Licence for this role.
The Benefits
- Competitive salary up to £29K depending on experience, working hours Monday to Friday.
- Excellent working conditions.
- Contributory Pension Scheme with generous Employer contributions.
- Access to Car lease scheme.
Interested in applying?
Please send your CV to Tracey Middleton at tracey.middleton@honda-eu.com
Closing date for receipt of applications is Friday 25th June 2021.
