We're very excited to bring you the Service Dealer Conference and Awards 2016 on 17th November at the Oxford Belfrey Hotel.
Last year's event was a resounding success, and this year's will be even bigger and better.
KEYNOTE SPEAKER:
John Timpson, Chairmain of Timpsons
Offering insights to dealers, will be maverick retailer John Timpson, chairman of Timpsons, the family owned, fiercely independent high street retailer.
For nearly 140 years, the company has made, sold or repaired shoes. Today it offers cobbling, key cutting, engraving and watch repairs through its 850 stores. John is renowned for his Upside Down Management philosophy that pushes as much control as possible to the guys running the shops. He has championed a culture in which store managers set prices, order the stock, and have huge scope to provide excellent customer service.A best selling author, Daily Telegraph columnist and sought after speaker, John is a no nonsense man, his insights rooted in many years at the sharp end of retailing. He has bought failing high street brands – Speilmann, Mister Minit among them – and breathed new life into them.
John talks with great insight and humour about leadership, achieving and sustaining service excellence and how to create a level of employee engagement which has made Timpsons officially one of the best companies to work for again and again – placed in top ten of Sunday Times Great Place to Work awards every year they have entered.
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PLENARY SESSION:
Simon Batty, md Maple Associates
Dealer development expert Simon Batty has 15 years’ experience supporting dealer teams selling Massey Ferguson, JCB, New Holland, Valtra, Kubota and Challenger brands in addition to a wider equipment portfolio of products in agriculture, arboriculture and groundcare.
Author of 'The Dealer Leadership Development Programme', he has worked with owners and teams of distributors and dealers to identify and deliver significant measurable improvements on profitability, cash flow and balance sheet performance. Using a whole business approach to improvement, Simon is a strong advocate of active prospecting, consultative selling and a customer-focused sales strategy.
Simon’s presentation and words of advice will be fascinating and highly relative –definitely a ‘not to be missed’ session.
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DON'T FORGET!
Book your place at the Conference and Awards now. Time is running out and spaces are limited.
Click here to book your conference ticket or table for the awards
To learn more about Service Dealer conference and Awards 2016 and to visit the website, click here.
