Ibcos Computers Ltd has launched its new Gold Service mobile & web application, which they say is designed to help dealers make their workshop more efficient and profitable.

The new product is both a mobile app and a web browser interface. The mobile application, which can be installed on a tablet or a smartphone, allows engineers to log their tasks and hours from any location, at any time, removing the need for a paper job card. This, say Ibcos, helps them streamline the administrative side of their job and focus on what they are paid for.

The web-based portion of Gold Service is aimed more toward those working at the depot. Instead of waiting for an engineer to return with a completed paper job card, the team at the depot can access that data immediately through a web browser. This helps them save time on manual re-keying, allowing them to devote it to proactively engaging their customers.

“The whole point of Gold Service is to drive efficiencies in the workshop and help workshop employees become more effective at their jobs,” said Collette Convery, the managing director at Ibcos. “Allowing them to share and view data over long distances immediately is one of the key ways toward achieving that goal. It’s just another barrier that dealers no longer have to worry about.”