Barrus recently hosted a series of Segway robotic mower service training sessions for its network of dealers - that proved so popular they were held on eight consecutive days.

The training, which took place at Bicester, aimed to equip dealers with the knowledge and skills required to effectively service and maintain the brand's robotic mowers, including the new X3 Series. The sessions brought together over 170 dealer colleagues from across the region, providing them with hands-on experience and in-depth technical insights into the robotic mowers' features, common troubleshooting issues, and maintenance protocols.

Expert trainers from Barrus led the sessions, covering everything from basic setup to more advanced diagnostic techniques.

“We’re excited to offer this essential training to our dealers,” said Phil Noble, divisional sales manager, Barrus. “Segway robotic mowers are revolutionising the landscaping industry, and it’s crucial that our dealers are fully prepared to support our customers with the highest level of service. This training ensures they have the tools and knowledge they need to maintain and repair the products efficiently, providing exceptional service to end-users.”

Throughout the training, Barrus say dealers participated in hands-on workshops and demonstrations, where they had the opportunity to troubleshoot and repair robotic mowers in real-time. The sessions also included discussions on product updates, maintenance best practices, and customer service techniques to ensure an optimal ownership experience.

Phil continued, “Our dealers are the backbone of our success, and we are committed to providing them with the resources and training to deliver excellent service. We look forward to seeing the positive impact this training will have on the customer experience.”