Henton & Chattell are looking to appoint an experienced Parts Advisor to join our well established, expanding and successful business. As a Parts Advisor you will be working as an integral part of the Customer Service Department providing outstanding customer service to our trade dealers.

Your duties will include;

• Providing help and advice to clients and customers, handling communications courteously by telephone and via email.
• Investigating and solving customers' issues.
• Advise trade customers on product ranges or alternatives.
• Processing trade dealer queries and orders on computerised system.
• Liaising with suppliers.
• Maintaining accurate data and information.
• Strong team working, to work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills.
• Parts diagram look up

Experience;

• Competent in the use of Windows applications including the Microsoft Office.
• Excellent attention to detail.
• Decision making and problem solving ability.
• Organisation skills - with the ability to prioritise.
• Work well under pressure, both within a team environment and as an individual,
• Self motivated and have a professional manner.
• Parts interpretation knowledge.

Previous experience of a phone based customer service or within a motor factor environment and/or previous parts experience is required.

Please apply in writing with a CV and current salary to Mr Lee Lewing, Henton & Chattell Ltd, London Road, Nottingham, NG2 3HW or e-mail ll@hentonandchattell.co.uk