Ibcos Computers Ltd has announced that James Buchanan will be taking charge of its sales team as the new sales director.

James has occupied various leadership positions throughout his lengthy career including positions with Associated British Ports and the Home Retail Group. For the past six and a half years, he’s been working for Kramp UK - first, as the internal sales manager responsible for product and customer specialists, and then in a national role, which involved looking after account managers, alongside business solutions and retail consultants.

One of his proudest achievements was implementing several key process improvements at Kramp UK, which significantly enhanced the customer experience. To achieve that, he restructured and recruited a professional external sales team and developed a 'customer-first' sales strategy.

“I am looking forward to applying my sales knowledge at Ibcos to further develop the services it provides to its customers,” said James. “After all, Ibcos is an exciting company with a lot to offer to its dealer network. I relish the opportunity to learn more about the software industry and develop a sales strategy that will help grow Ibcos’ customer base and do more business with its existing customers in the UK and Ireland.”