Service Dealer has announced that the keynote address at November's Conference will be delivered by Dr Eliza Filby, a 'generational intelligence' specialist.

Eliza is a writer, speaker and consultant who specialises in helping companies and services understand generational shifts within politics, society and the workplace. She will be addressing our dealer delegates on not only Millennials and Gen Z, but all generations, in regards to key topics such as recruitment and client engagement.

Eliza is often to be found lending her expertise to the broadcast media as well as in the mainstream press.

Service Dealer owner Duncan Murray-Clarke said, "We are delighted to have secured Eliza to attend the Service Dealer Conference as she is a speaker who is in demand on the speaking circuit around the world. She is an authority on the generations and helps businesses understand how society is changing and helps them prepare for the future.

“Connecting particularly with the next generation has never been more important. Understanding how to reach and engage with 'generation Z' is key. Learning and absorbing information is now multi-layered and instantly available through channels of their choosing (and not just what they are told or taught). We are excited for our dealer delegates to hear what she has to say as I know it'll be of direct relevance to the running of their dealerships."

As well as delivering the keynote to the whole Conference, Eliza will also be running one of the popular smaller group, breakout sessions. These workshops always allow for great interactivity and a dialogue between presenter and delegate.

This years’ Service Dealer Conference takes place at the DoubleTree by Hilton Oxford Belfry, on Thursday November 21st 2019. The theme of the event is Turning A Profit.