EDITOR'S BLOG
BACK IN (NOT QUITE) FULL EFFECT
Less than ideal timing
by Service Dealer Editor, Steve Gibbs
 
Steve Gibbs

BTME this week was undeniably quieter and less buzzy than usual, seemingly due to the rescheduled staging and the good weather.

 


It was always going to be an interesting experiment holding the BTME exhibition towards the end of March.

 

Moved from its traditional January slot by resurgent Covid fears at the back end of last year, apparently this week was pretty much all the Harrogate Convention Centre was able to offer to organisers BIGGA. And ever since these dates were announced, fears were voiced by some that it simply wasn't the best time for the golf greenkeepers who this show is principally aimed at. 

 

 

I'm told that the last couple of weeks of March are traditionally renovation periods at courses around the country, and with the warm, sunny weather we've all enjoyed these past few days, the need for these turf professionals to remain at their courses would have been exacerbated.

 

So, yes, the show was undeniably not quite its usual busy, buzzy self. But to be fair to BIGGA they didn't attempt to spin their way out of what was quite blatant to all who made the trip to North Yorkshire.

 

 

Director of the association, Jim Croxton, gave a open and honest assessment to the trade press at lunchtime on Wednesday, day two of the show, describing the event as "OK" and "fine" - no more than that.

 

What Jim did say though, and I'd agree with him on this, was that kudos should go to his team for managing to get a show on at all, what with the relatively short time period they had to rearrange everything, combined with the scheduling constraints from the venue. Essentially the choice for BIGGA was either make the best of this week, or the show's off for another year. So they opted for the former.

 

Whilst official figures haven't been released yet, Jim said he believed visitor numbers for day 1 were something like 37% down on what they were in January 2020. Stand space taken was along the lines of 20% down. 

 

This reduction in visitors and exhibitors was obvious to all who had attended any previous edition of the show. One of the Red Zone halls for example was partly partitioned off, whilst around the complex there were clearly non-taken stand spaces that had instead been converted into more seating areas.

 

Most apparent though, it just never had that feel of a busy show. During that peak time of say 10.30 to 2pm-ish, when aisles should have been teeming with people ordinarily, it just never reached those levels. Of course there were people around, but noticeably much fewer.

 

 

However, what Jim and indeed several machinery exhibitors I spoke to, did say about the punters who had turned up, was that there was a good proportion of what you'd describe as quality visitors. Perhaps the head greenkeeper or a decision-maker from the course had come along, leaving their team behind to get on with the work that needed to be done. Usually the crew would get a day or two out in Harrogate, attending the educational seminars and looking round the stands - but this year, not so much.

 

Looking for positives then, perhaps some meaningful business was getting done on the stands - just probably not at the levels that exhibitors were quite hoping for.

 

What I will say is that I heard from various outdoor power machinery exhibitors, telling me that if this show wasn't directly supporting the wider golf industry - if it was a purely commercially-run operation - based on this week, they would have to seriously contemplate whether returning was in their best interests.

 

As Jim said though, the proof will be in the pudding when the results of BIGGA's exhibitor survey are analysed in due course.

 

Feeling around the halls

 

All that said, across the stands there was still enough to interest any commercial machinery dealers who had chosen to attend. There was plenty of new product and importantly, talk of stock coming back on stream - although this is still bumpy.

 

 

We will be including further detail about what various outdoor power machinery exhibitors were promoting in the upcoming issue of Service Dealer magazine.

 

Service Dealer team chatting with GGM Groundscare's Chris Gibson

 

Asking exhibitors what they hope to gain from a trade exhibition in 2022, especially considering the enforced absence of the past two years, many spoke of a reconnection with both the dealers and their end-user customers. Whilst Zoom gave us all a connection lifeline throughout the pandemic, there does appear to be a feeling that now is the time to move on, and get back talking face-to-face. You can see a selection of industry figures speak on that here.

 

Service Dealer's Kate Godber conducted a series of video interviews around the halls, including with the Amenity Forum's Professor John Moverley

 

For your suppliers, promoting their message and showing off their new innovations to both you and the professionals who will be using them, is vital. In the context of a trade show such as BTME though, quantifying how successful a couple of days in an exhibition hall has been, will forever be fairly nebulous.

 

When a show isn't as well attended as both the organisers and the exhibitors would clearly like, I suppose a company's odds of making the right connections, or establishing those great new leads, is cut somewhat. However it only takes a couple of valuable conversations to make the whole thing worthwhile.

 

Hopefully enough of these will have taken place this week to make sure that next year's event - which is scheduled to be back in January - will have enough goodwill from both stand-takers and visitors, to make Harrogate week fulfil its great potential.

NEWS
INTERNAL COMBUSTION ENGINES AROUND "LONGER THAN WE THINK"
Views on future of traditional power sources
 
Industry experts share their views on petrol engines

In our WEB ONLY story, watch Service Dealer gauge the thoughts of a selection of industry experts, on how long they believe petrol engines have left in the turf industry.

 


CAN'T NETWORK ON A VIRTUAL CONFERENCE
The return of in-person events
 
Industry experts on the return of in-person events

Service Dealer heard from a selection of visitors and exhibitors at BTME, regarding their feelings on a return to real-life exhibitions.

 


Service Dealer heard from a selection of visitors and exhibitors at BTME this week, regarding their feelings on a return to real-life exhibitions.

 

How do you feel about being back at exhibitions again?

PROMOTION FOR UK PRODUCT MANAGER
Moves to EMEAA role
 
AriensCo have appointed a new product manager for EMEAA.

Manufacturer says his lawn and garden industry knowledge will be brought to customers and dealers throughout Europe, Middle, East, Asia and Africa.

 


AriensCo has announced the promotion of Matt Wilson to product manager for EMEAA.

 

Matt Wilson


The company says Matt, who is stepping away from his previous role of UK sales manager, will be bringing his lawn and garden industry knowledge to their customers and dealers throughout Europe, Middle East, Asia and Africa - an area they describe as a "crucial expansion territory" for themselves.


AriensCo say the new appointment comes because of their investment in new product development, engineering and manufacturing for the EMEAA region. Since 2019 they have invested heavily in EMEAA including establishing its UK factory in Oxfordshire where it designs and manufacturers zero-turn mowers and garden tractors for the market.

 

Matt’s core responsibilities will include overseeing new product development strategies and engaging with customers and dealers across EMEAA to ensure all products continue to meet their standards.


Jef O’Riley, director of marketing and product management said, “AriensCo has seen unprecedented growth throughout Europe, in part due to our strategy of developing tractors and zero-turns specific for the needs of European customers. Matt’s vast industry experience and technical knowledge means he is best placed to guide us to a very exciting product line up.”


Matt will be part of a team of European product managers led by the newly promoted Jef.

ANOTHER TWO FOR CORVUS
Further dealer appointments
 
Boss have made two more dealer appointments

New members of the network brings a total of seven additions in the first quarter of the year.

 


A further two more new dealers have joined the Corvus dealer network to bring a total of seven additions in the first quarter of the year.

 

The latest partners in selling and supporting the range of 4x4 utility vehicles are Scotland’s W.M. Rose & Sons and JG Paxton & Sons in Lancashire.


W.M. Rose, with roots dating back to 1923, is an established family-run business directed by brothers William and Ian Rose. The company has two depots in Peebleshire and East Lothian supplying a wide range of agricultural, construction and industrial machinery. 

 

Phil Everett with Ian Rose of W.M Rose

 
Phil Everett, MD of Boss Off-Road Vehicles, the sole UK Corvus distributor said, “We’re delighted W.M. Rose can give the Corvus range such a presence in Scotland, selling to customers the Terrain UTVs are very much built for. It is great to partner with a company that invests so heavily in product training and support.”


Moving south of the border finds another family-owned agricultural machinery dealership, Paxtons, with their head office in the Durham village of Pity Me. Dating back to 1853, today they are main dealers for a wide range of brands. With depots in Northallerton, Alnwick, Bentham and Lancaster, they are serving the requirements of farmers, contractors, local authorities and equestrian customers across Northumberland, Durham, North Yorkshire and Lancashire. 

 

Phil with Gary Robinson, branch manager at Paxton's Bentham branch


“Paxtons have everything we’re looking for in a Corvus dealer,” says Phil Everett. “They are all you would expect of such a progressive business providing high-quality service backed by highly skilled technicians."

DO HIRE AND SALES MIX?
Family company combines two business model under one roof
 
Max Pearce

Family-run plant hire company is now operating side-by-side with a newly acquired garden machinery dealership as one company.

 


Do hire and sales mix - or are they different business models?

 

Dealers often stock a few specialist machines to hire, or loan machines to cover breakdowns.

 

However, they tend to view hire as time-consuming and risky with excessive paperwork to cover health and safety issues. They also believe hire takes away sales opportunities.

 

Max Pearce sees things differently. He runs, Exsel Plant and Tool Hire, a family-owned plant hire company in Southampton and recently bought local garden machinery dealership Kings Worthy Garden Machinery - and now runs both businesses side-by side as one company with a combined customer list.

 

Talking to Chris Biddle for the Inside Agri-Turf podcast, he describes the benefits of an additional, and complementary, income stream - and also of providing a valuable service to the cruise ship sector.

 

Chris first reflects on the way firms like Cazoo and Cinch have disrupted the established second-hand car market - and wonders whether 'disruptors' might have an impact on the agri-turf machinery sector.

 

LISTEN TO EPISODE

 

HUSQVARNA PUBLISH ECO REPORT
Now available to read
 
 Sustainovate Progress Report

Manufacturer says that electrification encapsulates their ambition to lead the industry transition into low-carbon, resource-smart solutions.

 


Husqvarna Group's Sustainovate Progress Report is now available to download.

 

 

The manufacturer says Sustainovate is their way of combining sustainability with its innovation capability.

 

Henric Andersson, CEO and President of Husqvarna Group, said, "Sustainability is at the center and fully integrated into the Husqvarna Group strategy and business. Electrification encapsulates our ambition to lead the industry transition into low-carbon, resource-smart solutions. Through innovation, collaboration and driving the transition together with our customers we can really make a difference and contribute to the goal of limiting temperature rise to 1.5° C."

 

Growing the market for electrified products is what the company say is key for the Group’s aspiration to reduce absolute CO2 emissions. During the year the Group raised its ambitions for electrification to reach 67% of (motorised) sales within five years including double the sales of robotic mowers.

 

The company's Sustainovate 2025 project encompasses three main opportunities - Carbon, Circular and People. Some of the year's highlights:

 

Carbon: The group has achieved a -27% reduction in CO2 emissions since 2015 and stays committed to reducing another 8% over the next four years to reach the target of –35% by 2025. Two key battery solutions were launched, the CEORA professional robotic mower and K 1 PACE power cutter, marking the start of electrification in two professional segments.

 

Circular: The Group stays on track to achieve the target of launching 50 circular innovations before 2025. This year, the Group launched two circular innovations and nine are under consideration. EcoLine – Gardena Division’s range of garden tools made with recyclable material – received the German Sustainability Reward for sustainable products.

 

People: By 2025 the Group will have empowered 5 million customers and colleagues to make sustainable choices. This will be achieved through partnerships, learning from others and engaging in issues with an opportunity to affect change.

KUBOTA LAUNCH NEW SCHEME
Warranty incentive
 
Kubota have launched a new scheme

Manufacturer says new scheme is intended boost the number of hours chosen by customers when purchasing a new tractor.

 


Kubota (UK) Ltd has introduced a warranty incentive scheme that they say boosts the number of hours chosen by customers when purchasing a new tractor.

 

 

Called the Work Smarter upgrade, this package is applicable to M4003, M5002 and M6001 Utility models, and allows customers to receive an automatic upgrade of warranty hours under the Kubota Care scheme.

 

Agricultural and ground care sales manager Tim Yates, said “We have a lot of confidence in the reliability of our M-series tractors, and this latest offer should give customers reassurance that they’re buying into the best of Japanese engineering.”

 

The Work Smarter upgrade is available on Kubota Care packages of 2,000 and 3,000 hours for M4003, M5002 and M6001 Utility models purchased prior to 30 June 2022.

 

“If a customer buys a five-year, 2,000-hour warranty package for example, we’ll upgrade this to five-years and 4,000 hours at no extra cost,” he says. “While buying 3,000 hours of cover will generate the maximum of 5,000 hours of Kubota Care for these models.”

JOBS
FR JONES & SON LTD
Store Representative (Redditch)
 
FR Jones & Son

With FR Jones and Son Ltd expanding and a new exciting move to the Midlands we have a vacancy for a Store Representative to work alongside the Branch Manager and Technician.

 


With FR Jones and Son Ltd expanding and a new exciting move to the Midlands we have a vacancy for a Store Representative to work alongside the Branch Manager and Technician.

 

The new store will consist of Arborist, professional garden machinery equipment and tools from a varied supply of different brands. Alongside the store will be a workshop taking on repairs, servicing and warranty of all the brands we sell.


The ideal candidate for the position would ideally have knowledge of both the Arborist and Garden Machinery industry.


FR Jones and Son have brought in a new Oracle system that runs our day to day, for witch full training will be provided.  


Requirements

  • Direct store / shop experience
  • Good organisational skills
  • Great customer service
  • Growing the retail business
  • Keeping shop looking fresh and tidy
  • Driving higher margin products
  • Full driving licence required for site visits in company van (ride on and robot mowers)
  • Industry experience
  • Dealing with customers in a timely manner

Full head office support will cover

  • Accounts
  • Purchasing
  • Marketing (digital)
  • Running of the warehouse (on site but will run independently)

Behaviours/Attitude

  • Positive and enthusiastic attitude
  • Receptive to new ideas and ways of working
  • Work well independently as well as part of a team
  • Resourceful
  • Customer focus
  • High degree of honesty and integrity
  • Works calmly under pressure
  • Patience
  • Full training on our systems will be provided
  • Professional appearance

Hours of work 


8-5 Mon-Friday
8-4 Saturday
Holiday 28 days (including bank holidays)

 

Store Representative up to £25k + Company Benefits & Pension

 

Please email us at hr@frjonesandson.co.uk with your CV, and we will come back to you. 


If you have any questions please feel free to email. 

FR JONES & SON LTD
Branch Manager (Redditch)
 
FR Jones & Son

With FR Jones and Son Ltd expanding and a new exciting move to the Midlands we have a vacancy for a Branch Manager to take ownership of the store and workshop and bring it to life with a fresh look and feel. 

 


With FR Jones and Son Ltd expanding and a new exciting move to the Midlands we have a vacancy for a Branch Manager to take ownership of the store and workshop and bring it to life with a fresh look and feel. 

 

The store will consist of Arborist, professional garden machinery equipment and tools from a varied supply of different brands. Alongside the store will be a workshop taking on repairs, servicing and warranty of all the brands we sell.


The ideal candidate for the position would ideally have knowledge of both the Arborist and Garden Machinery industry.


As a company we undertake LOLER inspections and therefore we would like the candidate to be able to be trained in being a LOLER inspector or even better to already have this qualification under their belt.

 

FR Jones and Son have brought in a new Oracle system that runs our day to day, for which full training will be provided.  The candidate would need to be computer literate and competent with Microsoft 360 – especially Excel and Outlook. 

 

In an ever-growing industry, it is important for the company to bring in new accounts. We would require our candidate to be pro-active in finding these accounts and building a good rapport with them. 

 

Running the shop and workshop includes

  • Training and development of staff
  • Good organisational skills
  • Great customer service
  • Dealing with issues in a timely manner
  • Growing the retail business
  • Managing staff and interviewing as we grow
  • Implementing any system and process changes
  • Keeping the store looking fresh and tidy
  • Driving higher margin products sales
  • Driving sales to hit KPIs 

Full head office support will cover

  • Accounts
  • Purchasing
  • Marketing (digital)
  • Running of the warehouse (on site but will run independently)

Requirements

  • Store / shop management experience
  • Understanding product sales margins
  • Good use of Excel
  • Full driving licence required for site visits in company van (ride on and robot mowers)
  • Industry experience 

Behaviours/Attitude

  • Positive and enthusiastic attitude
  • Receptive to new ideas and ways of working
  • Work well independently as well as part of a team
  • Resourceful
  • Customer focus
  • High degree of honesty and integrity
  • Works calmly under pressure
  • Patience
  • Full training on our systems will be provided
  • Professional appearance

Hours of work 

8-5 Mon-Friday
8-4 Saturday
Holiday 28 days (including bank holidays)

 

Branch Manager up to £38k + Company Benefits & Pension 

 

Please email us at hr@frjonesandson.co.uk with your CV, and we will come back to you. 


If you have any questions please feel free to email. 

FR JONES & SON LTD
Workshop Technician (Redditch)
 
FR Jones & Son

With FR Jones and Son Ltd expanding and a new exciting move to the Midlands we have a vacancy for a Workshop Technician to take ownership of the workshop and work alongside to Branch Manager and Store Representative.

 


With FR Jones and Son Ltd expanding and a new exciting move  to the Midlands we have a vacancy for a Workshop Technician to take ownership of the workshop and work alongside to Branch Manager and Store Representative.


The new store will consist of Arborist, professional garden machinery equipment and tools from a varied supply of different brands. Alongside the store will be a workshop taking on repairs, servicing and warranty of all the brands we sell.


The ideal candidate for the position would ideally have knowledge of both the Arborist and Garden Machinery industry.


FR Jones and Son have brought in a new Oracle system that runs our day to day, for which full training will be provided. 

 

Requirements

  • Experienced mechanic with small engine experience
  • To be able to undertake servicing and repairs or 2 stroke, 4 stroke, electrical, battery, ride on and robotic machinery
  • To learn and utilise each brands dealer web portal (for product schematics and referencing workshop manuals)
  • Undertake warranty repairs and submit claims via dealer portals, liaising with manufacturer if necessary
  • Good organisational skills
  • Great customer service
  • Dealing with issues in a timely manner
  • Keeping the store looking tidy and fresh
  • Full driving licence required for site visits in company van (ride on and robot mowers)
  • Industry experience

Behaviours/Attitude

  • Positive and enthusiastic attitude
  • Receptive to new ideas and ways of working
  • Work well independently as well as part of a team
  • Resourceful
  • Customer focus
  • High degree of honesty and integrity
  • Works calmly under pressure
  • Patience
  • Full training on our systems will be provided
  • Professional appearance

Hours of work 

8-5 Mon-Friday
8-4 Saturday
Holiday 28 days (including bank holidays)

 

Workshop Technician up to £30k + Company Benefits & Pension

 

Please email us at hr@frjonesandson.co.uk with your CV, and we will come back to you. 


If you have any questions please feel free to email. 

KAWASAKI MOTORS EUROPE N.V. -ENGINE DIVISION
Application Engineer
 
Kawasaki Engines

To aid further expansion in Europe, we are offering a rare and exciting opportunity for an experienced engineer to work with OEMs on new products by providing technical support for engine installation in new product development projects and applications across the EMEA trading area.

 


Kawasaki Engine Division is a market leading supplier of top-of-the-line commercial and residential lawn mower engines (from walk behinds to commercial out-front riders) and for other garden and general industrial equipment.
 
As engine and drivetrain technologies continue to advance, installations are becoming more complex and our OEM customers require expert technical support for OEM product development projects. 

 

To aid further expansion in Europe, we are offering a rare and exciting opportunity for an experienced engineer to work with OEMs on new products by providing technical support for engine installation in new product development projects and applications across the EMEA trading area.

 

Main purpose of Job:

  • This position seeks, creates and supports OEM/Distributor product development projects in all aspects of the correct installation of an appropriate Kawasaki engine for the OEM application.
  • It further ensures the current and future compliance of Kawasaki engine ranges to required legislation in the trading area. 

Main Tasks:

  • Communication with OEMs on initial and future product development project requirements
  • Working closely with OEM R&D Engineers throughout the machine development process to ensure the correct fitment of Kawasaki engines to their products and to enable it to gain final OEM and Kawasaki approval
  • Manage development and test schedules to OEM requirements
  • Take commercial responsibility for customer accounts as agreed with Head of Sales

Experience required;

  • Mechanical or Agricultural Engineering Degree (or similar) with several years practical experience in preferably horticultural or agricultural machinery industry
  • Experience and knowledge of Turfcare OEM standards and working practices
  • Commercial / Sales experience in Business-to-business market

Other information;

  • This position reports directly to the Head of Sales and is responsible for engine installation and pre-sales issues projects with OEMs
  • Within the daily operation this position has the freedom to plan and organise the activities as seen fit to perform the duties involved in the job, keeping the Sales Manager informed of any significant developments.
  • Candidates should live within commuting distance from the Bourne End (Bucks) office.
  • Kawasaki operate a hybrid working environment policy (mixed days at office/work at home)

Applications; 


Interested applicants should send their CV and a covering letter to Lee Skinner, Head of Sales LSkinner@Kawasaki.eu

 

Closing date; Monday 4th April

ADVERTISE YOUR JOBS HERE
Amazing success rates!
 
Advertise your jobs on Service Dealer Weekly Update

Advertise your recruitment needs on Serivce Dealer Weekly Update and reach our targeted audience of recipients every week.

Contact Nikki Harrison for details - 01491 837117


Sponsored Product Announcements
STIHL ENHANCES BATTERY OFFERING
New AP 500 S
 
AP 500 S

STIHL has enhanced its battery offering with the introduction of the new AP 500 S, the most powerful AP battery in the STIHL range and the first to feature power laminate technology.

 


STIHL has enhanced its battery offering with the introduction of the new AP 500 S, the most powerful AP battery in the STIHL range and the first to feature power laminate technology.  

 

 

Designed for use with any professional STIHL AP System tool, the 36V AP 500 S features innovative flat power laminate cells instead of traditional round cells, helping to double the service life of the battery up to 2,400 charge cycles and ensuring a long working life of up to 10 years. 

 

What’s more, the AP 500 S boasts a 20% higher capacity and increased operating time with all STIHL AP Systems tools for only an extra 200g of weight, ensuring professionals can use STIHL tools for longer, while keeping the overall system weight to a minimum. 

 

 

The AP 500 S is the only battery compatible with the new MSA 300, STIHL’s most powerful cordless chainsaw for professional users. In addition, the new battery can also be simply integrated with STIHL Connected, the smart fleet management tool, to easily monitor total discharge time and location of the battery.

 

Like all STIHL batteries in the AP System, the new AP 500 S can be used in all weather conditions and has a charge level indicator via the four green LEDs. 

 

For more information on STIHL’s new AP 500 S battery or its range of professional cordless tools, please visit www.stihl.co.uk.

Servicing Dealer Industry First, Profit Second
Gardentrader continues to reinvest all revenues

 

That’s the philosophy of Garden Trader and we have maintained our affordable annual subscription at £96 for the whole year.  This equates to 26p per day and an average of just 83p for every potential customer the site delivers to dealers. Garden Trader has 160 skilled dealers subscribed up and down the UK and they are all benefiting from the 1m+ dealer search impressions the site generates each year.  People want to buy from people and this highly targeted website is delivering quality leads to subscribed dealers for just 26p per day. 


Our 2020 Summer research showed that on average, each Garden Trader dealer will be sent 114 new customers (or people with a buying intention walking through your door) per year.  This works out at 83p for each new customer. A subscription rate designed to be all inclusive delivering unrivalled online results.  

 

This site was purpose-built just for skilled servicing ground care dealers by the team that bring you Service Dealer Magazine. It is easy and quick to register and costs just £96 + VAT per year for a full listing.  As this dealer site is designed to promote the UK dealer network, all revenues in 2022 will continue to be reinvested into promoting the site online and so supporting the dealer network.

 

Join the country’s only independent specialist website, created by the team that bring you Service Dealer. Join our subscribed Garden Trader dealers now by clicking on “Register Dealership” and let's fight back against the zero value retailers.

 

Map of dealerships registered with Garden Trader

 

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