POSITION DESCRIPTION
Toro Spellbrook

Position Title: Commercial Technical Service Representative
Division: International
Reports To: Technical Training & Commercial Service Manager

Major Function
As part of the Service& Training team, the Technical Service Representative is responsible for Commercial product technical support for Spellbrook produced product and for technical & training support at customer level throughout EMEA for all Commercial product as required.

DUTIES & RESPONSIBILITIES

Technical service

• Act as primary contact for customerswith technical questions on Spellbrook produced Commercial products
• Maintain a good working relationship with the Lyndale Commercial Service Department
• End-user, dealer and distributor visits with hands on assistance, in the case they are not able to resolve Toro Commercial product issues
• Represent Service interest with Spellbrook Engineering during product development and improvement initiatives
• Provide back-up technical support to other areas of the business as required

Sales & Marketing support

• Assist sales and marketing staff at meetings and shows
• Assist sales staff at product demo occasions

Training

• Maintain an up-to-date working knowledge of general and product-specific repair and maintenance procedures for all Toro products
• Train distributors, dealers and end-users in the correct and safe use of Toro products
• Develop technical training material
• Provide technical product training to distributors, dealers and end-user customers
• Support the administration and implementation of a certification program

JOB DIMENSIONS

• Works closely with Service, Marketing, Sales & Engineering to support product
• Professional handling of customer communication
• Manage own time to fulfill all responsibilities
• Flexible working hours as needed
• Up to 35% travel

SPECIFICATIONS (QUALIFICATIONS)

• Strong technical knowledge required (Toro Commercial product a plus)
• Working knowledge of PC
• Ability to work under pressure
• Good communication skills
• Ability and flexibility to handle multiple tasks simultaneously
• Driving license 
• European language skills a plus