Survey

How are servicing levels this winter compared with last?

Up Roughly the same Down

Which factor is having the most impact on your levels of service work this winter?

Supply of parts Staffing Weather Marketing Price Capacity

Have you increased your labour rates in the past year?

Yes No

If you have increased your labour rates, by how much?

Up to 5% 5-10% More

Have you added to your service staff this past year?

Yes No

Has the recruitment process for your workshop improved?

Yes, easier now Roughly the same Become worse than last year

How is the service side of your business faring currently? Any issues in particular impacting your service business?