A WORTHWHILE SACRIFICE Lots of time being spent away from the workplace by Service Dealer Editor, Steve Gibbs
With the season of dealer days and trade shows well and truly underway, it underlines the value of face-to-face interaction.
Firstly, thanks to everyone who has so far contributed to our request for feedback on Service Dealer.
It's been fascinating and most helpful reading through the first responses to come back to us. There is still time for you to have your say though. If you feel you'd like to let us know what you think of both the magazine and this Weekly Update please do so.
You should have received the latest issue of the magazine by now which included a reply-paid card for you to fill out and pop in the post to us. Or if a trip out to the postbox is somewhat daunting in this very changeable weather we're enjoying, you can still let us know what you think by filling in the online form on our website. Again, it's very much appreciated you taking the time to offer your opinions on Service Dealer's output - and don't forget everyone who contributes is in with a chance of winning a £100 Amazon voucher.
I've been out and about this week and I must say it was very gratifying to meet some of our readers - and advertisers - in person and be given some positive feedback face-to-face. Nothing beats that human interaction.
And there's lots of opportunities for that at this time of year as it's currently that silly season where there's trade shows and dealer days aplenty! Talking to dealers this week it seems there's a lot of time being spent away from the workplace at the moment. Or at least decisions are having to be made about which events to attend - and which members of staff to send?
These sacrifices of time away from the showroom, if carefully planned, are clearly worth it though. As my esteemed predecessor was want to say, 'you can't fax a handshake'. It's more like you can't Periscope a handshake these days, but the principal remains the same.
The value in catching up with colleagues and contemporaries, discussing the issues of the day, really can't be underestimated. And of course the opportunity to see what products are new and coming up is always fascinating.
It's with this face-to-face interaction where independent dealers of course excel. It's most likely their number one advantage and unique selling point.
I was talking to a dealer this week about methods of communicating with customers. They were telling me that however important all the modern social media channels of reaching out and connecting with your local community undoubtedly are, they are all intended for one end game.
To get people to come in through your doors.
It is then that the personal touch, which only the specialist dealer can offer, comes into its own. Connecting with the customer on a one-to-one, real life basis, still cannot be beaten as a sales tool.
It builds trusts, builds a rapport and instils confidence both in the product you are selling, and most importantly you as a company.
This is why most dealers will tell you they have an incredibly loyal customer base who return to their store year upon year.
TELL US WHAT YOU THINK Service Dealer reader feedback
Please take a few moments to let us know what you think of Service Dealer magazine - and be in with a chance to win a £100 Amazon gift voucher.
Our core awards will recognise Dealers of the Year across the Garden, Professional Turfcare, Farm Machinery, Forestry Equipment, and ATV/Quad sectors.
Once again the finalists for the Dealer of the Year awards will be assessed via feedback from the most important people to your business - your customers.
Once you are entered into the competition we will send you a link which you could email to your customers which will take them to a page on our website where they can submit comments in favour of your dealership. We will also provide you with a logo you can add to your own website and a Word document you can print off and hand out at your premises.
We are gathering this feedback until 22 September 2017. So don’t delay, click here to get your dealership in the running.
SERVICE DEALER CONFERENCE
'The Challenge of Change: Embracing & Adapting To A Changing Market'
Make sure you don't miss out on what is set to be the dealer event of the year by booking your place now.
The outline of this year’s Conference has been announced – and it promises to be a fascinating and educational day with more expert speakers that ever before.
A popular addition to the format last year, which shall return in Novemeber, are the Breakout Sessions offered to delegates. These allow you to become more deeply involved in subjects that are close to you and your business - getting invloved in the debate in a smaller group.
Phil Noble is to take over as Field Sales & Technical Manager from the retiring Martin Wasley, Barrus announced this week as they showed their 2018 range to dealers.
E P Barrus Ltd announced at their two Dealer Days which took place on Tuesday and Wednesday this week at Upper Aynho Grounds, Oxfordshire, the appointment of Phil Noble to the role of Field Sales & Technical Manager for the Garden Division.
Phil Noble
After 19 years’ service with Barrus, Phil will be stepping up from his position as Area Sales Manager. Phil has a long track record in the garden machinery sector gaining extensive experience working in both technical and sales positions for a number of garden machinery companies and dealerships.
Working alongside his predecessor at Barrus, Martin Wasley, who will retire at the end of September, Barrus says Phil has been a committed and proactive member of the team and helped to build and shape the divisions business.
“I am delighted to take up this new challenge at such an exciting time in the Garden Divisions development,” said Phil. “The new Cub Cadet model line-up introduced this season has been extremely well received, both by our dealer network and the end user and we have an impressive range of products and industry first enhancements lined up for 2018. With the support of an experienced external and internal sales team, I am looking forward to driving the business forward and providing the highest levels of sales and technical after-sales back-up to our loyal dealer network.”
Tim Hart, Director of Sales & Marketing at Barrus added, “With such a strong background in the garden industry and many years of experience gained working with our supplier partners and our dealer network, Phil will play a major role in the division’s next phase of growth and in supporting the requirements of our customers in all areas of our service.”
DEALER DAYS
The two Dealer Days this week saw a strong turnout of dealers with around 100 in attendance on Tuesday when Service Dealer visited, with a similar number expected for the Wednesday.
Dealers had four product stations to be introduced to by the Barrus team with plenty of time after lunch to get their hands-on the equipment and try out the new offerings.
Phil Noble talked the dealers through the extensive range of Cub Cadet walk-behind and ride-on mowers for the new season. He said, "There's no doubt about it, we are definitely shaking up our competitors. And that's because of the full range we offer."
David Duncan explained the Cub Cadet zero turn machines which included the XZ2 and the more commercial XZ3 units. Also presented was a new 72" cut zero turn model which David said would "..open up a whole new customer base for Cub Cadet."
Peter McVeigh spoke about the Wolf Garten machines ranging from the domestic lithium-ion walk behinds to the Wolf Expert ride-on machines. He said, "Wolf is household name and with this new range we expect to sell an awful lot of machines."
Martin Wolsey in one of his final engagements before retiring from the company introduced the new MTD Lawnflite walk behind and ride-on models. Dealers also got a change to see the new range of CE UK garden tools which Barrus will now be handling.
Below is a selection of images showing the attending dealers trying out the new range of machines from across the brands.
For the second time in just a few weeks, an SCH (Supplies) Ltd delivery driver has gone to the rescue of a stricken motorist in dramatic circumstances.
For the second time in just a few weeks, an SCH (Supplies) Ltd delivery driver has gone to the rescue of a stricken motorist in dramatic circumstances.
James Bass was heading north up the M6 motorway in the West Midlands when he heard a blow-out on a 40ft lorry which was in front of him. He then saw a large piece of shredded tyre fly past the window of his truck.
“The next thing I knew, the lorry started careering dangerously out of control and went over on its side. It somehow managed to almost wrap itself around a concrete upright bridge support. If it had gone a foot or so the wrong way the consequences could have been much worse,” says James.
Braking sharply, James came to a standstill on the hard shoulder just past the lorry. A lady driver who had been following directly behind the lorry had also stopped and was naturally quite shaken by what had just happened. She indicated to James that the driver was still in the cab.
“I think autopilot kicked in,” he says. “I climbed up the front of the truck and tried to wrench the door open but it wouldn’t move.”
James then realised that the lorry was a left hand drive and because of the way it had landed, the driver was at the bottom of the cab, furthest away from the open window.
“I had no choice but to reach right down and pull him up and out of the vehicle to safety. He was quite a big guy so believe me, it took all my strength to haul him up but it’s amazing what adrenaline can do when you know you have to help someone!”
The Russian driver could barely speak any English but amazingly appeared not to be too badly hurt. James waited for a paramedic and the police to arrive, and gave his statements. He then climbed back into his own cab and continued his journey and made his deliveries.
“Someone asked if I feel like a hero,” he says. “I really don’t. It’s a natural thing to want to give assistance in a situation like that. I hope I’m never involved in an accident myself but I would like to think that if I was, there would be someone out there who would stop to help me too.”
Once again, SCH say they feel immensely proud of James, just as they did with Vince recently when he rescued the driver of the fireball Ferrari.
“We do seem to be turning into some kind of International Rescue, and may have to rename the company delivery vehicles Thunderbird One, Two, Three and Four,” says managing director Andrew Rodwell.
“We have not been particularly surprised by the actions of our drivers. They have always been the sort of people we can rely on so it’s not difficult for us to understand their reactions when faced with the choice of whether to help out or just drive on.”
Rochford Garden Machinery say this year’s Roadshow showcases over 50 new products, from tractors, chainsaws, robots, brushcutters and a new cordless range.
Hartsfield Manor in Surrey on Monday 11th September;
Kelham House Country Manor Hotel in Nottinghamshire on Wednesday 13th September;
and Haynes International Museum in Somerset on Friday 15th September
The company says this year’s Roadshow showcases over 50 new products, from tractors, chainsaws, robots, brushcutters a new cordless range and much more.
After listening to Dealer feedback, Rochfords say they have greatly improved their bestselling AL-KO Edition tractors giving better performance and additional enhanced features. The robotic mower market is exploding across Europe and Rochfords are bringing in two new AL-KO models that are compact in design and have additional new qualities.
They are also Introducing a new Premium Solo by AL-KO Battery powered range which they say gives the power of petrol but is complete with the benefits of battery. They are further increasing the range of DR Power products which will broaden the market and increase popularity. Also a whole new Premium range of Mitox Brushcutters which provide more power, enhanced anti-vibration features and heavy duty head and blades will be shown.
"For 2017, we are pleased to announce we are back on the road visiting venues across the UK to launch our 2018 range," says Mark Rochford, Marketing Director. "The day will include new product launches, as well as plenty of time to test the products in our hands-on sessions.
"We are looking forward to launching over 50 very exciting new products from our own brands - AL-KO, MITOX, DR, Weibang and more. As well as this we will be showcasing a new spare parts service, changing the way you search and order spare parts forever. It's faster, easier, and much more profitable."
Rochfords say contact your Area Sales Manager for more information or email katie.helps@rochfordgm.co.uk to book your place.
Owner James Hayes says they will now concentrate their efforts in expanding the overall business in their South Molton, Devon premises. There they will continue to offer full services to all customers, current and new, throughout the whole of the North Devon region.
James Hayes
James said, "It is our belief this move will benefit our customers through consolidation of our services in a much improved workshop and showroom facility plus having all of our specialists under one roof.
"The showroom and workshops at South Molton are to be extended and modernised to accommodate the expansion as it is our intention to add to our ranges and venture into other associated products related to home & garden, estate and professional contracting.
"We will continue to progress with our appointed agencies such as Stihl, Honda, Husqvarna, Cub Cadet, AL-KO, Mitox, Weibang, Ego, Eliet, Solo plus accessories, spare parts and repairs for most makes of garden machinery."
Rob Ridge of Blakewell Servies said, "We purchased the new branch in order to expand our ever growing business, to support new and old customers alike and to continue supplying a fantastic service and product range."
Strong sales growth and increased market demand has resulted in a series of staff promotions and new appointments at Henton & Chattell.
Leading the changes is company secretary Elizabeth Chaloner who has been appointed as head of operations.
Jon Mitchell, who has been with the company for 12 years, is promoted to marketing manager.
Gareth Hancox joined Henton & Chattell in 2007 and is promoted to Cobra product support manager.
Four new appointments to the company are Lisa Hickling who joins as customer service manager and Tracey Melton and Marc Caruana who are additional parts technical and machinery sales advisors. Stephen Gouldie joins the sales team supporting dealers across Ireland.
“Demand across our range of products is very positive and we are working hard to achieve further sales growth.” says Henton & Chattell managing director, Peter Chaloner. “These staff changes and new appointments will ensure that we continue to provide excellent customer service and support. This is a very competitive market and success is the combination of an excellent product offering backed up by first class customer service.”
Due to increasing demand company have decided to set up a UK head office and say they are looking for dealers.
TOBROCO-GIANT; manufacturer of (telescopic) wheeled loaders, telehandlers and skid steers have had a presence in the UK for some time and due to increasing demand the company have now decided to set up a UK head office featuring a showroom, workshop and parts department as well as well as a skilled sales team.
Offering a range of 16 compact loaders, telehandlers and skid steers that have the ability to be transported on a trailer, they also offer over 100 attachment options.
The company says the machines have been handpicked out of the 36 models that TOBROCO-GIANT offers by owner Toine Brock and UK managing director, Scott Worsley.
Owner, Toine Brock is excited to see the growth in the UK market. “In the UK there is still a niche market for compact equipment. More owners buy compact wheel loaders because of their extreme versatility, operator friendliness and ease of use. With over 100 different attachments the machines can be used by builders, merchants, agricultural contractors and landscapers, etc. We have started TOBROCO-GIANT UK because it is important to be close to customers so you can provide local support and professional service. Stock, spare parts and quick response is a “must” in these times.”
Already with 14 dealer networks, they are actively searching for more dealers to expand the brand further into the UK market.
Stuart Grindle and his Doncaster lawn win prestigious title, plus a brand new cordless lawnmower and multi-tool supplied by Selby Garden Machinery.
Stuart Grindle and his Doncaster lawn have been crowned the winners of Britain’s Best Lawn 2017.
As well as the prestigious title, Stuart has received a brand new lawnmower and multi-tool supplied by Selby Garden Machinery.
L-R: Richard Salmon, Chairman of the UK Lawn Care Association; Mark Gordon of Selby Garden Machinery; Stuart Grindle, the winner of Britain’s Best Lawn 2017; and Steve Roskell, European marketing director for EGO Power+
The competition, sponsored by EGO Power+ is now in its 12th year and celebrates passionate gardeners and rewards them for their dedication. Stuart’s new garden tools are both powered by EGO’s arc-lithium battery.
Selby Garden Machinery, founded in 1998, supplies, services and repairs garden machinery in Selby, York, Leeds, Goole, Doncaster and surrounding areas. It has been stocking EGO Power+ products for the past three years.
During the height of the mowing season, Stuart can be found tending to his lawn twice a day, three times a week. His lawn, and its meticulous edging, takes approximately an hour each time, meaning that Stuart has clocked up some impressive gardening hours over the 40 years of looking after his lawn!
“The lawn is my pride and joy, and has been a labour of love for years. I have spent many a year perfecting my garden, particularly the lawn, and have learnt that there is never a finished article. It’s a passion I have had for over 40 years”, enthused Stuart.
Mark Gordon of Selby Garden Machinery, commented: “EGO products have proved to be very popular with our customers so we were delighted to be asked to be involved with Britain’s Best Lawn. Stuart’s lawn and garden are stunning and he was very pleased to receive his new EGO lawnmower and multitool.”
The award gained a lot of publicity this year with the story being featured natonally by The Mirror, Mail, Times, Star, Sun and Express as well as BBC Breakfast.
As Group President, Ariens Power Equipment, Larry Weyers will lead all aspects of product development, manufacturing, supply chain, and sales & marketing.
Ariens Company has named Larry Weyers as Group President, Ariens Power Equipment, effective from September 5, 2017.
Larry Weyers will lead all aspects of product development, manufacturing, supply chain, and sales and marketing for the business unit. Ariens Company US equipment brands include Ariens Sno-Thro and Sno-Tek snow throwers; Ariens lawn and garden equipment; Gravely commercial equipment; the UK brands comprise Ariens equipment and Countax and Westwood garden tractors.
Larry draws on more than 25 years of experience in the durable goods industry. He joins Ariens Company from an 18-year tenure at The Manitowoc Company where he most recently served as Executive Vice President - Tower Crane Division. Earlier in his career Weyers held engineering positions with Kubota Tractor Corporation and sales and marketing roles with Woods Equipment.
“Larry’s extensive management background will allow him to draw on core skills in manufacturing, as well as experience in sales and marketing, and acquisitions, to meet our current level of demand for recent product launches while continuing to bring new products to market,” says Dan Ariens, Chairman and CEO. “I’m confident Larry will support and promote our company Core Values as he works with the equipment management team to grow the business.”
In addition to his professional experience, Larry grew up working and re-building engines in his family’s equipment dealership, Weyers Equipment, located in Kaukauna, Wisconsin. “With roots in the equipment industry Larry personally understands our customers and our sales channels.” Adds Dan.
Loxston Groundcare have become the latest dealer of Canycom Samurai Brushcutters, exclusively imported to the UK by ICB Plant and Machinery Ltd.
Canycom UK have announced that Somerset-based Loxston Groundcare have recently become the latest dealer of Canycom Samurai Brushcutters, exclusively imported to the UK by ICB Plant and Machinery Ltd.
Loxston Groundcare is a family firm, run by Peter Loxston and employing ten people. The company is based over two acres just east of Ilminster, at Seavington St Mary, where they enjoy an excellent reputation within the groundcare industry and also offer machine service and repair.
Peter Loxston said, “After extensive research in this market sector, we can confirm that, among other attributes the 30-degree bank capability and shaft driven cutter deck, ensures this machine can safely outperform its competitors”.
Loxston Groundcare specialises in remote mowers and bank mowers, and are also dealers for other commercial mowers, such as John Deere, Kioti, Stiga, AEBI and Reform.
ICB Plant and Machinery Ltd say they are very excited to have them on-board for this new venture.
Dealers Double A Trading will supply the three championship golf courses at the award winning hotel and golf resort in Perthshire, Scotland.
Gleneagles has signed an exclusive contract with John Deere for the supply of golf course maintenance equipment and related technology to the three championship golf courses at the award winning hotel and golf resort in Perthshire, Scotland.
Gleneagles Director of Golf Gary Silcock (left) with John Deere worldwide Agriculture and Turf Division President James M Field at John Deere Financial’s US headquarters in Johnston, Iowa
The resort’s Director of Golf Gary Silcock and John Deere’s worldwide Agriculture and Turf Division President James M Field officially confirmed the agreement at the John Deere Financial headquarters in Johnston, Iowa, in mid-August. This took place just before Gary Silcock’s visit to The 2017 Solheim Cup matches that were held at the nearby Des Moines Golf and Country Club, where John Deere equipment was used to prepare and maintain the tournament course.
Gleneagles is the venue for The 2019 Solheim Cup, the biggest event in women’s professional golf, which will take place on the Jack Nicklaus-designed PGA Centenary Course that also hosted the 2014 Ryder Cup. The inaugural European Golf Team Championships are being held on the same course at Gleneagles in 2018.
“Following completion of recent renovation work on the King’s & Queen’s courses to bring them back more in line with James Braid’s original design vision, our courses continue to provide customers with a world class experience that is second to none,” said Gary Silcock. “With three critically-acclaimed 18-hole championship courses to choose from, Gleneagles remains, quite simply, a golfer’s paradise.
“This new agreement with John Deere will see our two worldwide brands working together to further increase quality and productivity on the courses, through the adoption of innovative, market leading technology. We are going through an exciting period for the greenkeeping industry, as we see the introduction of satellite guidance and telematics fleet management systems dedicated to turfcare.
“As part of our ongoing investment programme, we look forward to working alongside John Deere and local dealer Double A Trading to help develop these systems and keep Gleneagles at the forefront of European and world golf.”
The 2nd hole on The PGA Centenary Course at Gleneagles
Tim Merrett, John Deere’s Vice President, Agriculture and Turf Division, said: “Gleneagles and John Deere both owe much of their success to a heritage of great performance and strong values, and both organisations are dedicated to the pursuit of excellence. Like Gleneagles, we have built a reputation on quality - not only in our products and dealer support, but also for the way in which we treat our customers and do business.
“We are delighted and honoured to now see our mowers, tractors and utility vehicles at work on The King’s, The Queen’s and The PGA Centenary courses at Gleneagles.”
Brian D’Arcy, John Deere Limited’s UK & Ireland strategic account manager who has worked closely with Gleneagles to tailor the agreement to the estate’s requirements, added: “We see this as a first step towards building a long lasting and productive relationship, so that Gleneagles can become a leading strategic partner with John Deere in the golf industry not only in the UK & Ireland, but across Europe and beyond.”
Winchester Garden Machinery Ltd have a position available for a Golf & Turf Sales Person based in Winchester and covering the Hampshire and West Sussex regions.
Winchester Garden Machinery Ltd have a position available for a Golf & Turf Sales Person based in Winchester and covering the Hampshire and West Sussex regions.
Duties Include:
Building strong and loyal relationships with new and existing customers, monitoring customers’ business activities, quoting with the use of finance if required, carrying out demonstrations of new equipment, delivering and installing equipment with timely follow up calls, liaising with manufacturers and suppliers, maintaining current product knowledge and awareness of competitive products.
Skills & Qualifications:
Experience in machine sales with a good knowledge of Golf & Turf equipment would be preferable along with the ability to use standard computer applications, internet functions & sales tools, excellent customer relationship skills and the ability to work well with all departments across the Company.
Tyre-Line are proud to be the Sole Official UK Distributor for Amercian tyre manufacturer Carlstar, whose brands include Carlisle & ITP tyres.
Today's ever-expanding range of UTV, farm and leisure vehicles, means that making the right decision of tyre fitment is becoming increasingly difficult for most operators.
Prestigious manufacturers including John Deere, Polaris, Kubota, Kawasaki and Massey Ferguson dominate the Industry, but these days, vehicle choice includes newer names to the sector such as Club Car, Can Am, Kiote and New Holland.
At the forefront of tyre development for these machines are Amercian tyre manufacturer Carlstar, whose brands include Carlisle & ITP tyres. Producing tyres in the USA for 100 years, Carlstar manufacture tyres for many specialist sectors including ATV, UTV & SXS, Lawn & Garden and Agriculture and Tyre-Line are proud to be their Sole Official UK Distributor, offering their complete range of tyres and wheels to Garden Machinery dealers and manufacturers as well as Tyre dealers, Landscapers and Agricultural Engineers. Their knowledgeable staff can talk through different options available to suit the vehicle, and suggest fitments for virtually every machine and application currently available.
New to the Carlisle brand line-up comes the Versa Trail ATR. Designed for today’s biggest ATV, UTV & SXS bikes, the Versa Trail ATR R&D team used computer aided designs to formulate the optimal 3/4 inch, non-directional tread depth along with a tough-tread rubber to improve cut and chip resistance.
Versa Trail ATR
Coupled with a 6pr, Radial construction that is “E” marked for road homologation, the new Versa Trail ATR offers a perfect blend of grip and performance without compromising on tyre life or vehicle comfort. Available in sizes including 25x8R12, 25x10R12, 26x9R12, 26x11R12, 27x9R14 & 27x11R14, the Versa Trail ATR tyres are in stock with Tyre-Line now.
If you are interested in the NEW CARLISLE VERSA TRAIL ATR tyres, or any other item in the vast Carlisle range of ATV, UTV, Lawn & Garden or Agricultural tyres, why not contact your local Tyre or Machinery dealer or, for trade enquiries, the Tyre-Line Aftermarket team on 01458 250350 or email them at aftermarket@tyreline.com. You can also follow them on Facebook @tyrelineaftermarket or Twitter @tyrelineltd_am for the latest news, product announcements and tyre trivia.
The countdown to Europe’s largest annual turf management event has officially begun, marked by the opening of online visitor registration.
The countdown to Europe’s largest annual turf management event has officially begun, marked by the opening of online visitor registration.
SALTEX 2017 takes place at the NEC, Birmingham, from 1-2 November, and has already attracted over 250 exhibitors - a number that’s set to grow further in the weeks leading up to the event. Confirmed to return are a number of leading brand names spanning the whole turf management industry including manufacturers and suppliers of world-class products and services for the maintenance of pitches, grounds, landscaping, parks and estates.
SALTEX will also once again boast unique show features such as:
Learning LIVE - an all-encompassing free-to-attend education programme offering grounds and open space practitioners across all disciplines, volunteer as well as professional, the chance to increase their CPD points.
Outdoor demonstrations - providing an opportunity to see a number of products in action directly outside the SALTEX halls 6, 7 and 8.
The SALTEX College Cup - a national student-led sports-turf challenge sponsored by Ransomes.
Pathology & Soil Science LIVE - allowing visitors to look in detail at the symptoms of some common turfgrass fungal disease problems.
The Young Groundsmen’s Conference, sponsored by Rigby Taylor and Top Green - an ideal opportunity for young people looking to advance their career in the groundscare industry
Ask the Expert – free pitchcare advice from the IOG’s team of regional pitch advisors based on the IOG Hub
The IOG Industry Awards - the UK’s biggest celebration in groundsmanship held on the evening of the first day (1 November) at the National Motorcycle Museum.
NEW for 2017! The Job Clinic – the chance to receive one-to-one advice from industry expert Frank Newberry on how to progress your career, write a compelling CV and perform well in an interview situation.
Located in the centre of the UK, whether you are travelling from overseas or within the UK, the NEC is incredibly easy to get to by car, rail or air.
SALTEX 2017 is free to attend. To register your attendance and beat the queues visit www.iogsaltex.com
For a free demonstration contact Evopos on Tel: 01202 795900
For a free demonstration contact Evopos on Tel: 01202 795900
Evopos UK Ltd are the producer of the Dealer management software which service dealers are taking a serious look at. This all-in-one solution with friendly and effective telephone support may be worth checking out, if you are a new service dealer or are currently unsatisfied with your current system.
The latest version includes quick and easy point of sale software, comprehensive stock control, workshop organiser, hire contract module, accounting package and state of the art automated SMS and email marketing, all of these features are available in specifically designed dealer packages.
"What makes Evopos streets ahead of its competitors?" asks Denis Bullen (MD). "Evopos is perfect for the Service Industry; everything about the customer is tracked, sales of parts, whole goods and all vital contact information."
Denis Bullen, Evopos md
Denis continues, "The workshop module is of particular interest to most service dealers. Evopos will fulfil the main three requirements that make any busy workshop successful.
1. Easy to use; this minimises mistakes making sure correct time is billed for and all the information is correct.
2. Maximises sales and repeat custom using the excellent time management and service reminder tools built into Evopos.
3. Helps to provide the very best customer service; by providing engineers and salesman with all the necessary information to make the job or the sale as easy for the customer as it as easy for you.
"As far as I can see the workshop process is fairly straight forward
Step one: Book the job in, providing the customer with details regarding the job.
Step two: Book parts and labour to the job.(Evopos will automatically remind the customer to drop the machine off and when the job is finished, let the customer know when to pick it up via an SMS text or email alert.)
Set three: Produce a professional looking invoice for when the customer picks up their machine.
"A comprehensive history is retained within the Evopos system. For example for each machine you can see who has previously owned it and what work it has had done to it.
"Evopos offers a very competitive pricing structure, where costs are kept to a minimum. A standard dealer package can cost as little as £75.00 per month, there are no hidden extras. If you are concerned about losing your old customer database, this shouldn't be a problem. The helpful support team can convert most databases into workable Evopos data at no extra charge.
"Evopos is a low cost way to help make your business more controllable and profitable. It's a total business management solution."
Whether you are a new start-up or run an existing business, why not contact Evopos and arrange a no obligation free demo and see what Evopos can do for your business.
Contact them direct on telephone: 01202 795900 or register online at Evopos.com and they will call you.
The following companies are kindly sponsoring the 2017 Service Dealer Conference & Awards which takes place at the Oxford Belfry Hotel on Thursday November 16th
PRINCIPAL SPONSOR: Kramp PLANTINUM SPONSOR: STIHL GB
The following organisations have confirmed their sponsorship of the 2017 Service Dealer Conference and Awards. We’d like to welcome them on board and thank them for their support and input.
Braking sharply, James came to a standstill on the hard shoulder just past the lorry. A lady driver who had been following directly behind the lorry had also stopped and was naturally quite shaken by what had just happened. She indicated to James that the driver was still in the cab.
