Service Dealer can today confirm the first of our popular breakout seminar sessions for November's Conference.

Adrian Swinscoe

Running an interactive presentation will be customer experience expert Adrian Swinscoe. Adrian is a best-selling author, Forbes contributor, speaker, investor and advisor. At our Conference he will explore what makes the customer’s journey.

Adrain is widely experienced in his field and has been growing and helping develop customer-focused large and small businesses for over 25 years. His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Kramp, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Nespresso, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium-sized businesses.

Adrian says, "I’m a huge fan of organisations that do great things for their customers and their employees and I’m a helper to many wanting to achieve their own level of greatness.

"I’m also a lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in."

Taking place on Thursday 30th November 2023 at the Crowne Plaza, Stratford upon Avon, the theme for this year's event is Taking Care of Business.