HENTON & CHATTELL Parts Telesales - Customer Service Advisor
We are looking to appoint a Parts Telesales - Customer Service Advisor to join our well established, expanding and successful business. As a customer service advisor you will be working as an integral part of our Telesales Department providing outstanding customer service and help with parts identification to our trade dealers.
The ideal candidate will be computer literate, have the ability to work well under pressure, both within a team environment and as an individual, be self motivated and have a professional manner. Communication skills are essential as you will be dealing with a wide range of incoming trade customer calls alongside liaising with various internal departments
Your duties will include;
Providing parts assistance and advice to clients and customers, handling communications courteously by telephone and via email.
Parts identification using computer and internet software.
Investigating and solving customers' sales order issues.
Advise trade customers on availability of spare parts and delivery time scales.
Processing sales orders on our internal computerised system.
Liaising with suppliers or manufacturers.
To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills.
Experience;
Competent in the use of Windows applications including Microsoft Office and email software.
Parts interpretation knowledge.
Excellent attention to detail.
Decision making and problem solving ability.
Organisation skills - with the ability to prioritise.
Work well under pressure, both within a team environment and as an individual.
Self motivated and have a professional manner.
Previous experience of a phone based customer service role, telesales role, motor factor environment and/or previous parts experience would be an advantage but not essential as full training will be provided.
