Syncron, the provider of cloud-based after-sales service solutions, have announced CLAAS has selected Syncron Inventory – Retail to optimise its spare parts inventory throughout its global network of dealers.

Because of the seasonal nature of the industry, agricultural equipment manufacturers need to ensure replacement parts are available in peak season. Missing parts can lead to idle equipment, which directly impacts farmers’ revenues.

This led CLAAS to seek a solution that would provide centralised and automated service parts management, improved inventory quality of the distribution network, increased part availability and reduced excess and obsolete stock.

Christian Buck, Supply Chain Manager at CLAAS, said, “Syncron was the only provider offering such a comprehensive solution, and the company’s laser-focus on after-sales service is extremely beneficial - everything from the solution itself to the Syncron team is 100 percent dedicated to the after-sales service supply chain. Syncron’s strong commitment to product development, and the impressive cross-collaboration between our two teams, will enable us to meet our customers’ service needs.”

Prior to selecting Syncron, each CLAAS dealer had its own somewhat manual process for managing spare parts inventory. Separate dealer management systems, different levels of data quality and hardly any system-based order processes for refills led CLAAS to seek a more efficient process.

Syncron Inventory – Retail will be implemented throughout the CLAAS global network of dealers across all business units and product lines. The company’s long-term goals include optimised inventory and order behaviour, increased off-the-shelf availability, time savings in the order process and transparency in spare parts planning throughout the distribution network, with the solution ultimately handling up to 10 million SKUs.