KAWASAKI MOTORS EUROPE N.V - ENGINE DIVISION Head of Parts and Aftersales
Kawasaki Engine Division design and build top-of-the-line commercial and residential lawn mower engines - from walk behinds to out-front riders and other garden and general industrial equipment. Our international network of Kawasaki Authorised Dealers provides expert information, engine service, and sales of Kawasaki powered equipment and genuine parts. These are the engines chosen by lawn care professionals.
Position; Head of Parts and Aftersales
Provide parts and technical aftersales service support in the broadest sense to Engine distributors, dealers and OEM’s. Lead the Parts and Aftersales Team to continually improve service levels and to manage after-sales support across the EMEA trading area.
Main Tasks:
Assess and monitor end user requirements and provide a leading standard of parts & technical aftersales service across our trading area.
Ensure appropriate service and parts outlet coverage across the trading area.
Set and monitor appropriate dealer and private distributor standards to consistently achieve required service levels.
Manage all aftersales technical issues within trading area, liaising with OEMs and Kawasaki global technical operations.
Manage and grow Spare Parts business across the trading area.
To provide Private Distributor and OEM technical training.
Develop the Team’s knowledge and capability to continuously improve end user and service network satisfaction and brand image in all Parts, After Sales and Technical matters
Manage department budgets.
Experience required;
Knowledge and experience of 2-stroke and 4-stroke petrol engine technology in Turfcare applications.
Technical college (MTS) or Advanced Technical College (HTS) with a number of years experience or trained mechanic with a number of year’s experience in both workshop and office based workplaces.
Experience and knowledge of Turfcare OEM standards and working practices
Accurate & structured organization skills
Good communication skills
MS Office experience and/or comparable.
Other information;
This position reports directly to the Senior Product Manager and is responsible for the day-to-day management activities surrounding the Parts & Technical support of the Engine Department technical activities. Within the daily operation this position has the freedom to plan and organise the activities as seen fit to perform the duties involved in the job, keeping Senior Product Manager informed of any significant developments.
Candidates should live within commuting distance from the Bourne End (Bucks) office.
Applications;
Interested applicants should send their CV and a covering letter to;
