At Stens we pride ourselves on putting our customers first! We have built the Stens brand on the ethos of helping business run better and our customers are at the heart of everything we do.
We have recently spent some time talking in depth to our dealers and finding out what is key to their business and what we can do to strengthen the support we offer. With the feedback we have received we are making a few changes here at Stens, firstly we have given our trade application form a facelift and streamlined the process of completing it, so it now only takes 2 minutes to fill in and get your account with Stens started. Check it out here or look out for a copy of the new look application form in this month’s Service Dealer.
Our customers have been telling us we have a growing reputation for exceptional service. We pride ourselves on offering the very best. We are also expanding our stock holding every week to ensure we can meet the demands of our dealers and have an excellent relationship with our suppliers to bring stock in quickly. We already offer free delivery for all online orders to UK mainland businesses and have a cut off time of 4.30pm for placing your orders both online and telephone, later than most of our competitors. We have even been known to deliver on a next day service for orders placed after 5pm!
In addition to these fantastic benefits we offer a wide choice of parts, we have more than 3700 items in our range replacing over 24,630 OEM applications and a 1 year written parts and labour warranty on all our high-quality parts, offering 100% satisfaction guarantee.
As a brand, Stens always strives to listen to our customers’ needs and do our very best to meet every expectation, so we have also been busy doing a full review of our prices and we will be releasing a brand-new price list which will realign some of our prices to be even more competitive within the market.
Keep in touch with us for upcoming updates and to stay on top of our exciting offers and why not sign up for an account today? Or give our very helpful staff a call to discuss your needs. Contact Jordan or Mark on the details below.
