Steve Gibbs
PERCEPTION BATTLE
Some customers come with baggage
by Service Dealer Editor, Steve Gibbs

I received an odd phone call this week, from an end-user I didn't know, who wanted to tell me how surprised he was to find a good dealer, out of all the bad ones!

 

Click here to read the Editor's Blog
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NEWS
KVERNELAND EXPAND C&O TRACTOR'S TERRITORY
Into area previously served by R Hunt

Kverneland implements are now available from dealership's Newport, Isle of Wight depot and its Wilton, Salisbury branch.

 

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L-R: Kverneland md Joe Bell and Dick Spencer, C&O’s group sales and depot manager
WALKER MOWERS UK APPOINT COUNTRY MANAGER
Steve Egerton takes on role

Steve Egerton who joined the company on the eve of SALTEX 2017, has been instrumental in developing and appointing the 60 strong supporting dealer network across the UK.

 

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Steve Egerton
DEALER USING ADVANCED TRACKING SYSTEM
For ATV / utility vehicle security

This week's WEB ONLY story is the news that CR Willcocks is making use of ATVTrac, an advanced system that features real-time monitoring via an app and the support of a 24-7 Operations Centre.

 

Read more on Service Dealer's website
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The team at CR Willcocks were recently visited by representatives of Devon & Cornwall Police Rural Affairs
GEOFFREY DAVIES TO RETIRE FROM ALAMO GROUP
Following 34 years service

Dr. Geoffrey Davies, OBE, executive vice president and managing director of Alamo Group’s European Division will be retiring from the company at the end of June 2019.

 

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Dr. Geoffrey Davies, OBE
AGRI ARGO APPOINT NEW ASM
For Wales and west of England

Chris Hughes has joined the Argo Tractors operation with several years of technical and sales experience gained at leading dealerships.

 

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Chris Hughes
HONDA RETURN AS GOLD SPONSOR
Of 2019's Service Dealer Conference & Awards

Service Dealer are pleased to announce Honda as a Gold Sponsor of the 2019 Service Dealer Conference & Awards which returns to the DoubleTree by Hilton Oxford Belfry this November.

 

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Steve Morris, sales manager of Honda Power Equipment presenting the ATV / Quad Dealer of the Year Award to Huw Owen of Llyn ATVs And Garden Machinery, with Service Dealer owner Duncan Murray-Clarke (l) and comedian Charlie Baker (r) at 2018's ceremony
DEERE DEVELOP NEW SECURITY FEATURE
To lock thieves out

John Deere is now offering a new PIN code locking system to help deter the theft of valuable GreenStar in-cab displays and StarFire satellite receivers.

 

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John Deere's PIN code locking system
REESINK INVESTS IN VAN FLEET
Expannding customer service offering

Three of the service vehicles will be at the Sheffield Park service branch, one at the branch in Livingston, and two at the service branch based at the company’s HQ in St Neots.

 

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Reesink Turfcare has invested in a fleet of six new service vehicles
CALL FOR TECHNICAL INNOVATION AWARDS ENTRIES
From the RHASS

The Royal Highland and Agricultural Society of Scotland is inviting agriculture and rural innovators to apply for its Technical Innovation Awards.

 

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The awards will be presented at the Royal Highland Show
FENDT SUPPORTING CHARITY CYCLE CHALLENGE
In aid of R.A.B.I

Somerset farmer, Nick Bragg, has set himself the challenge of cycling 3,000 miles across Canada in 30 days to raise awareness and funds for the The Royal Agricultural Benevolent Institution.

 

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Somerset farmer, Nick Bragg
JOBS
 
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ADVERTISE YOUR JOBS HERE
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Advertise your recruitment needs on Serivce Dealer Weekly Update and reach our targeted audience of recipients every week.

Contact Nikki Harrison for details - 01491 837117

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Sponsored Product Announcements
 
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A NETWORK OF THE NATION'S BEST
Challenging Zero Value Online Retailers in 2019

 

It is important that the public understand the true value of product knowledge and customer service provided by our dealer network.  That is why we have been introducing video clips of real dealers in the UK to humanise decision making online and physically direct customers to dealers.  Thanks to all of you who have helped us with filming and we will be adding more soon.  We would also like to thank those who re-subscribed for 2019 and indeed those new dealers who have joined the online success of Garden Trader.  By doing so, you have joined a truly national network of skilled independent dealers offering excellent customer service. All subscribed dealers can easily check their listing's analytics just by logging in to see for themselves just how Garden Trader is helping their business. In the launch phase Garden Trader delivered on average 550 users who were actively looking to make a purchase (product or service)  to individual dealer's pages. At £1.84 per week, we don't believe any other form of highly targeted digital promotion can get anywhere close to this value.  Better still, it is promoting our highly skilled dealer network in the UK and helping fight discount based zero value online retailers and DIY stores. If you do wish to re-subscribe or indeed register you are still well in time to catch the season. 

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Events
LATEST SHOWS & EXHIBITIONS
Sponsored by STIHL GB

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PARTNERS
 
Aspen
 
BAGMA
 
Catalyst Computer Systems
 
EGO
 
Evopos
 
GardenCare
 
Garden Trader
 
Handy Distribution
 
Henton & Chattell
 
Honda
 
Husqvarna
 
Ibcos
 
Kramp
 
Rochford Garden Machinery
 
STIHL GB
 
uni-power
 
TurfPro
CURRENT ISSUE
 
Service Dealer March / April 2019
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