Colin Smith is a self-employed gardener, who spends a lot of time at his local Cub Cadet dealership, J Carr and Son, Boston.

When working, Colin wears branded clothing supplied by the dealership, much to the envy of his grandson Austin!

The doting grandfather decided that it would be a treat for Austin to receive his very own piece of Cub Cadet branded clothing, but, unfortunately, the dealership was unable to find anything available for a six-year-old.

The story may well have ended there, but managing director Charles Carr took it upon himself to find a solution and enlisted his partner, Jo Douglas, to make a bespoke t-shirt for Austin, complete with Lawnflite and Cub Cadet branding. They presented it to him in the showroom, and made his day.


Austin Smith in his specially made Cub Cadet branded t-shirt

When Colin got in touch with EP Barrus with the news, he commented, "I can think of no other dealership who would ever make such a magnificent effort to please a little boy by presenting him with your merchandise."

Martin Wasley, sales and technical manager for Cub Cadet, said, "We were pleased to hear about the wonderful customer service demonstrated by the team at J Carr and Son, going above and beyond what is expected, and embodying the values of EP Barrus and Cub Cadet."

J Carr and Son are a locally owned business established in 1909. Charles Carr said of his business, "We are small firm offering a personal service, backed up with many years of knowledge and experience. We know what we are talking about and able to offer good sound advice to make sure the right tool is supplied for the job’, and it is clear to see that they really do practice what they preach."