Claydon has appointed Robert Shepherd as Aftersales & Warranty manager - a key position within the company’s senior management team.

Reporting to Oliver Claydon, Operations Director, Robert will support the company’s sales, production and design teams using the comprehensive knowledge and experience he has gained with machinery manufacturers and agricultural dealerships in the UK and overseas during the last 35 years.


Robert Shepherd, After Sales Manager, Claydon, with Oliver Claydon, Operations Director

Within the new role, Robert’s responsibilities include all aspects of aftersales service and training, from commissioning new machines to working with dealers and staff to ensure they are fully conversant with Claydon products and adhere to the company’s high standards.

Robert says, “I had been looking for a new challenge within a smaller, flexible, customer-focused business which would also involve greater contact with dealers and customers. Claydon is a fast-growing, very adaptable company with a strong focus in these areas and I look forward to building on the solid base which has already been established.

“Coming from a farming background, then working in a dealership and for a manufacturer I completely understand all the aspects of customer service and support which are required in an agricultural environment. As machinery becomes larger, seasonal output expectations increase and with farmers under enormous pressure at key times high-quality service and aftersales support are vital. My objective is to take this aspect of Claydon’s business to the next level, enabling dealers to get the most from the Claydon franchise and owners of Claydon equipment to get the most from their investment."

Robert, who is 53, lives with his wife and their two daughters in Cambridgeshire. He will divide his time between the Claydon factory at Wickhambrook in Suffolk, dealers and customers throughout the UK and in overseas markets.