MAJOR OWEN GO FOR GOLD
Awarded by Kubota for 6th consecutive year

For a sixth year running North Wales’ main Kubota dealer, Major Owen Ltd., has been awarded Gold for Kubota Dealer Service Excellence.

 

L-R: Gordon Smith - Regional Service Representative for Kubota, Andy Jones - MD for Major Owen Ltd., Malcolm ‘Barney’ Barnett - Construction Sales Manager for Major Owen Ltd., Tom Lockwood - Regional Service Representative for Kubota, Rob Jones - Workshop Manager

 

Kubota UK introduced the Dealer Service Excellence programme (DSE) in 2003 to measure each dealer's service capability and to improve the standards nationwide to meet Kubota’s and their customers expectations.

 

Biannual grading has now been updated to annual grading for dealers and is based on a scoring system. This system covers all aspects of the service department including customer satisfaction surveys, mechanical training and competency, workshop area and facilities, warranty, and administration.

 

Major Owen Ltd. say they were eager to take part in the DSE programme and joined in 2006, first receiving a Bronze Award in this year for their Groundcare division.

 

Major Owen Ltd. was established in 1977 by Major Raymond Owen and operated from his Garden Shed in Penrhyndeudraeth. Fast forward 41 years and expansion has continued. Major Owen Ltd.’s site now houses approximately 18,500 sq. feet of covered trading space, incorporating showroom, workshop, parts, warehousing, and administration areas. Currently the company employs 26 people including a team of 14 after sales staff.

 

Now serving 32 years as a Kubota dealer, Major Owen Ltd. have raised their service level through the years from bronze to gold. This year, they have been awarded the Gold Award in Groundcare and Construction for a sixth consecutive year

 

Malcolm ‘Barney’ Barnett, Construction Sales Manager at Major Owen Ltd. said, “What a great achievement! I’m very proud of our company. Well done to all the service team and a big thank you to our customers and Kubota UK for helping us to achieve Gold yet again!”


Gordon Smith CE Regional Service Representative for Kubota says "Major Owen achieving Gold in their DSE is good for Kubota and our customers. The award means the after sales at Major Owen are to a high standard and will reassure confidence in our customers that Major Owen technicians are fully trained in Kubota products and equipped with the correct tooling to carry out any after care tasks. Well done to all the staff at Major Owen"

LikeLike (3)
In this issue
EDITOR'S BLOG
IT'S THE PEOPLE THAT COUNT
NEWS
ROBIN NETTLE
CLIVE PINNOCK RETIRES FROM REESINK TURFCARE
MAJOR OWEN GO FOR GOLD
SPECIAL EARLY BIRD PRICES NOW AVAILABLE
AEA WELCOME NEW TECHNICAL & STANDARDS ENGINEER
CAN-AM TAKE PART IN CONQUEST TOUR
DOUBLE MILESTONE FOR HUNTS ENGINEERING
NORTHERN APPOINTMENT AT OPICO
CHATSWORTH SHOW GARDEN TO CELEBRATE 100 YEARS OF TRACTORS
HOLE LOT OF SUCCESS
JOBS
E P BARRUS LTD
KAWASAKI MOTORS EUROPE N.V - ENGINES DIVISION
SHARROCKS
Sponsored Product Announcements
BIG ONLINE ADVANTAGE FOR DEALERS
Events
LATEST SHOWS & EXHIBITIONS
PARTNERS
STIHL GB
ASPEN FUEL
Bagma
Catalyst Computer Systems
Evopos
GardenCare
Garden Trader
Grizzly Tools
Handy Distribution
Henton & Chattell
Husqvarna
Rochford Garden Machinery
Stens
uni-power
TurfPro
CURRENT ISSUE
May / June 2018
PRODUCED BY THE AD PLAIN